Bilingual Service Center Lead - Customer Care & Coaching

Sedgwick; Miami (FL); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Sedgwick is hiring for a Bi-lingual Service Center Team Lead. This remote role supports telecommuter teams in Florida and Texas with a strong emphasis on leadership, training, and quality assurance to deliver world-class service.

Ideal candidates have a Bachelor’s degree and at least four years in a call center or customer service setting, with supervisory experience preferred. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Bachelor’s degree preferred.
• Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred.
• Strong customer service skills including call center client processes and procedures.
• Excellent oral and written communication, including presentation skills.

Responsabilités

• Assesses and evaluates current team competencies to develop a baseline of service opportunities.
• Leads efforts to refine Service Center measures and tracking systems for program improvements.
• Maintains records of training activities, colleague progress and program effectiveness.
• Analyzes and resolves customer service issues.
• Supervises a Service Center unit (team) providing leadership, direction and support and monitors team’s daily performance.

Connaissances

Customer service

Team coaching

Communication

Analytical skills

Organizational skills

Negotiation

Teamwork

Formation

Bachelor’s degree preferred

Outils

Microsoft Office

Description du poste

Sedgwick is hiring for a Bi-lingual Service Center Team Lead. This remote role supports telecommuter teams in Florida and Texas with a strong emphasis on leadership, training, and quality assurance to deliver world-class service.

Ideal candidates have a Bachelor’s degree and at least four years in a call center or customer service setting, with supervisory experience preferred. Strong communication and organizational skills are essential for success in this role.