Remote Bilingual Retention Advisor (English/Spanish)

Smart Start, Inc.; Garland (TX); Remote; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health plan (medical, dental, vision)

401(k) with company match

Uncapped performance incentives

Birthday & Anniversary bonus

Company discounts

Disability coverage

Growth opportunities

Remote work environment

Zusammenfassung

Smart Start, Inc. in Garland, TX is seeking a Retention Program Advisor to engage with potential customers about appointments and inquiries. You will use retention rebuttals to secure attendance or reschedule, maintaining a positive customer experience in a high-volume environment.

The role requires bilingual English/Spanish proficiency, strong communication, and multitasking across CRM/scheduling systems. Remote position with uncapped incentives and comprehensive benefits.

Qualifikationen

• Bilingual English/Spanish; eligible for additional compensation.
• High school diploma or equivalent.
• Minimum 6 months in customer service, call center, account management, or retention roles.
• Experience handling objections, conflict resolution, or account retention preferred.
• Strong multitasking; able to navigate CRM and scheduling systems during live calls.
• Excellent verbal and written communication skills.
• Professional, empathetic and persuasive communication style.
• Strong attention to detail and organizational skills.
• Remote work; self-motivated.
• Proficient in Microsoft Office and CRM platforms.

Aufgaben

• Manage inbound and outbound calls about appointments and accounts.
• Assist customers with installation process and policies.
• Handle cancellations by identifying root concerns and offering retention solutions.
• Document all interactions in CRM and scheduling platforms.
• Navigate multiple systems while maintaining a positive conversation.
• De-escalate difficult situations with empathy and professionalism.
• Collaborate with internal teams and partners to ensure service delivery.
• Escalate complex issues with timely follow-up.
• Meet performance metrics for retention and call quality.
• Adhere to policies and confidentiality standards.
• Provide general Care Center support as needed.

Kenntnisse

Bilingual: English/Spanish

Customer service

CRM proficiency

Communication

Ausbildung

High school diploma

Tools

Microsoft Office Suite

CRM platforms

Jobbeschreibung

Smart Start, Inc. in Garland, TX is seeking a Retention Program Advisor to engage with potential customers about appointments and inquiries. You will use retention rebuttals to secure attendance or reschedule, maintaining a positive customer experience in a high-volume environment.

The role requires bilingual English/Spanish proficiency, strong communication, and multitasking across CRM/scheduling systems. Remote position with uncapped incentives and comprehensive benefits.