Remote Bilingual Retention Advisor (English/Spanish)

Smart Start, Inc.; Avondale (AZ); Teletrabalho; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Uncapped incentives

Health insurance

401(k) match

Remote work

Growth opportunities

Resumo da oferta

Smart Start, Inc. is seeking a Retention Program Advisor to handle inbound/outbound calls about appointments, installation steps, and account inquiries.

You will use retention rebuttals to overcome hesitations, aiming to secure attendance at the scheduled installation or reschedule as needed, while delivering empathetic, solution-focused support. This fully remote role requires bilingual English/Spanish, a high school diploma, and at least six months in customer service or call center work.

Qualificações

• Bilingual English/Spanish proficiency required; additional compensation possible.
• High school diploma or equivalent required.
• Minimum 6 months in customer service, call center, or retention roles.
• Experience handling objections and navigating CRM/scheduling systems.

Responsabilidades

• Handle inbound and outbound calls for appointment scheduling and inquiries.
• Assist customers with installation steps and policy information.
• Address cancellations by identifying root causes and offering retention solutions.
• Document all interactions in CRM and scheduling platforms.
• De-escalate challenging situations with empathy and professionalism.
• Meet metrics related to customer retention and call quality.

Conhecimentos

Bilingual English/Spanish

Customer service

Conflict resolution

Multitasking

Communication skills

Formação académica

High School Diploma

Ferramentas

CRM platforms

Microsoft Office

Descrição da oferta de emprego

Smart Start, Inc. is seeking a Retention Program Advisor to handle inbound/outbound calls about appointments, installation steps, and account inquiries.

You will use retention rebuttals to overcome hesitations, aiming to secure attendance at the scheduled installation or reschedule as needed, while delivering empathetic, solution-focused support. This fully remote role requires bilingual English/Spanish, a high school diploma, and at least six months in customer service or call center work.