Remote Bilingual Medicare Visit Navigator

Define Ventures; Newark (DE); A distancia; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Mira Mace is seeking a remote, full-time patient support specialist to prep patients for telehealth visits and provide live interpretation between English-speaking patients and providers when visits are in Spanish.

The role is non-clinical and requires a background in CHW, LPN/LVN, medical interpretation, or at least 2 years of direct patient-facing healthcare experience. You must be in the United States and ready to work within a structured schedule.

Formación

• Fluent in English and Spanish with strong interpretation accuracy.
• Full-time availability, Monday–Friday.
• License or certification: LPN/LVN, CHW, or medical-interpreter credentials, or 2+ years direct patient contact.
• Located in the United States.
• Working knowledge of Medicare (Original Medicare vs. Medicare Advantage, Part B, supplements).
• Comfort with a busy video-call calendar and handling protected health information.

Responsabilidades

• Call patients before each telehealth visit to confirm identity, location, consents, reason for visit, medications, and insurance.
• Invite patient to video room and share/coordinate joining details; arrange phone option if video fails.
• Provide live English–Spanish interpretation during visits when needed.
• Reschedule visits and fill openings from cancellations.
• Document every conversation in our platform and flag urgent needs to the care team.

Conocimientos

Fluent English

Fluent Spanish

Full-time availability

2+ years patient-facing healthcare

Active LPN/LVN license

CHW certification

Medical-interpreter qualification

Medicare knowledge

Calendar management

Descripción del empleo

Mira Mace is seeking a remote, full-time patient support specialist to prep patients for telehealth visits and provide live interpretation between English-speaking patients and providers when visits are in Spanish.

The role is non-clinical and requires a background in CHW, LPN/LVN, medical interpretation, or at least 2 years of direct patient-facing healthcare experience. You must be in the United States and ready to work within a structured schedule.