Remote Bilingual Intake Specialist: High Impact Incentives

Jacoby & Meyers Accident & Injury Lawyers; Los Angeles (CA); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pet Insur.

401(k) with Company Match

Life Insurance and AD&D Coverage

Short-term and Long-term Disability

Employee Assistance and Travel Help

Paid Time Off, Sick Time, Holidays

Health FSA and Dependent Care FSA

Accident Insurance

Commuter Transportation Incentive

Cell Phone and Internet Stipend

Job summary

Jacoby & Meyers Accident & Injury Lawyers in the United States is seeking a Bilingual Senior Intake Specialist to join our growing team. This fully remote role involves speaking with prospective clients, qualifying cases, and turning qualified leads into retained clients.

You will be trained in our processes and rewarded with an incentive program on top of base pay. We offer a 40-hour schedule that may include weekends and evenings; must be bilingual in Spanish with strong communication and

Qualifications

• 4+ years of experience in legal intake, paralegal work, or auto insurance sales.
• Bilingual fluency in Spanish is required.
• Excellent verbal communication and empathetic client interaction.
• Experience with CRM systems a plus.

Responsibilities

• Lead Interaction: Serve as the first point of contact for leads seeking legal assistance through one of our communication channels.
• Case Assessment: Evaluate the potential viability of cases based on the gathered information and the qualifications of our partner firm.
• Make a great and lasting impression on clients and potential clients
• Follow-up with callers in a consistent and respectful manner.
• Documentation and Record Keeping: Maintain accurate and organized records of all client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval.
• Refer clients with non-personal injury cases to partner law firms
• Convert 95% of qualified leads into retained clients by using your sales skills to build rapport with callers and explaining the value that Jacoby & Meyers provides to their clients
• Training: Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
• Earn incentive compensation in addition to a competitive base salary

Skills

Spanish bilingual

Verbal communication

Empathetic customer service

Active listening

CRM experience

Education

Bachelor's Degree (preferred)

Tools

Salesforce

Job description

Jacoby & Meyers Accident & Injury Lawyers in the United States is seeking a Bilingual Senior Intake Specialist to join our growing team. This fully remote role involves speaking with prospective clients, qualifying cases, and turning qualified leads into retained clients.

You will be trained in our processes and rewarded with an incentive program on top of base pay. We offer a 40-hour schedule that may include weekends and evenings; must be bilingual in Spanish with strong communication and