Remote Bilingual Housing Access & Programs Specialist

YWCA Metropolitan Chicago; Chicago (IL); Hybrid; USD 20,664 - 26,174; Part time

Job summary

YWCA Metropolitan Chicago is seeking an Intake & Program Support Specialist to educate clients about Financial Inclusion programs and assist with forms, data entry, and scheduling. The role supports office operations, answers calls, and helps coordinate services in a multi-cultural community.

The position requires bilingual Spanish fluency, strong administrative skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Twelve months of customer service and administrative support experience.
• Proactive self-starter with ability to work independently.
• Strong communication and professional telephone etiquette.
• Proficient with MS Office/Outlook; able to upload/download documents.

Responsibilities

• Educate clients about Financial Inclusion housing and wealth-building services.
• Assist with forms, applications, and initial client screening.
• Manage lobby/office, handle mail, copies, filing, and inventory.
• Enter client data into mPact Pro; support data integration with databases.
• Perform general administrative duties and calendar management.
• Coordinate with Housing Counselors and other stakeholders.

Skills

Customer service

Administrative support

MS Office

Outlook

Google Docs

Bilingual Spanish

Education

High School diploma or GED

Associate’s degree preferred

Tools

mPact Pro

ETO database

Excel

Outlook

Job description

YWCA Metropolitan Chicago is seeking an Intake & Program Support Specialist to educate clients about Financial Inclusion programs and assist with forms, data entry, and scheduling. The role supports office operations, answers calls, and helps coordinate services in a multi-cultural community.

The position requires bilingual Spanish fluency, strong administrative skills, and the ability to manage multiple tasks in a fast-paced environment.