Remote Bilingual Eviction Legal Access Specialist

United Way of Central MD; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

United Way of Central Maryland is seeking an ACE Specialist to connect Marylanders facing eviction with legal help through ACE-CIS. The role involves conducting legal intake, referrals to partner legal services, and providing non-legal support and community resource information.

Bilingual Spanish/English capabilities and crisis-intervention awareness are valued as part of a top-tier service delivery model. The ACE Specialist will maintain accurate intake records, participate in ongoing

Qualifications

• Strong written and oral communication in Spanish and English.
• Flexible and ability to work remotely with little supervision.
• Interview callers and assess service needs using active listening.

Responsibilities

• Provide information and referral services for legal counsel in eviction matters, primarily by phone.
• Interview callers, assess needs, determine eligibility, and refer to partnering LSOs.
• Conduct 211 Helpline information sessions and educational outreach to communities.

Skills

Bilingual Spanish/English

Education

BA in social work, counseling, or other human services field

Inform USA certification within two years of hire

Job description

United Way of Central Maryland is seeking an ACE Specialist to connect Marylanders facing eviction with legal help through ACE-CIS. The role involves conducting legal intake, referrals to partner legal services, and providing non-legal support and community resource information.

Bilingual Spanish/English capabilities and crisis-intervention awareness are valued as part of a top-tier service delivery model. The ACE Specialist will maintain accurate intake records, participate in ongoing