Remote Benefits Implementation Specialist II

lifeworks; United States; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Remote work options across Continental

Competitive total rewards package

Job summary

In this role you act as a trusted partner to corporate client administrators, translating complex needs into actionable requirements for our development teams, while maintaining SLA compliance and driving process improvements across cross-functional teams.

Qualifications

• Bachelor's degree in IT, Business, or related field or equivalent practical experience.
• Experience navigating Health & Welfare Benefits administration, open enrollment cycles, or complex payroll systems.
• Strong analytical mindset with ability to interrogate system data and solve software issues.

Responsibilities

• Serve as Primary Client Contact for dedicated SaaS client portfolio.
• Execute Technical Troubleshooting via internal ticketing workflow.
• Lead Data & System Audits of benefits data, eligibility rules, and configurations.
• Drive Root-Cause Resolution with clear written solutions for client admins.
• Facilitate Cross-Functional Collaboration with Configuration, EDI, and Shared Services teams.
• Act as a Technical Bridge translating business needs into functional requirements for development teams.
• Optimize Operational Processes by analyzing ticketing and platform trends.
• Manage Knowledge Assets by creating technical documentation for scale.

Skills

Analytical mindset

Client-first communication

SaaS ecosystem familiarity

Execution & attention to detail

Time management

Education

Bachelor's degree in IT, Business, or related field

Equivalent practical industry experience

Tools

Azure DevOps / ADO

Jira

Job description

In this role you act as a trusted partner to corporate client administrators, translating complex needs into actionable requirements for our development teams, while maintaining SLA compliance and driving process improvements across cross-functional teams.