Remote Behavioral Health MA — Telemedicine Support

Optima Medical Ltd; Nevada; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Optima Medical is seeking a Behavioral Health Medical Assistant to support our telemedicine psychiatric providers. This remote role focuses on coordinating virtual visits, managing records, and delivering a smooth telehealth experience for patients.

The ideal candidate will have CMA/RMA certification, 1+ year in behavioral health or telemedicine, and proficiency with the eClinicalWorks EMR system. NV residency is required to align with our Nevada operations.

Qualifications

• Certified or Registered Medical Assistant (CMA/RMA) required.
• 1+ year of experience in behavioral health, telemedicine, or outpatient primary care preferred.
• Proficient in eClinicalWorks (eCW)EMR system preferred.
• Strong communication, empathy, and organizational skills.
• Ability to multitask and work independently in a remote environment.
• Must reside in NV.
• Must have HS diploma or GED equivalent.

Responsibilities

• Prepare patients for virtual appointments by confirming demographics, medications, and visit details.
• Obtain and document patient health information, including behavioral health screening tools.
• Conduct safety assessments for suicidality and crisis intervention as needed.
• Support psychiatric providers during telehealth visits with documentation and coordination.
• Accurately maintain patient records and manage workflows within eClinicalWorks (eCW).
• Assist with medication refills, lab orders, prior authorizations, and pharmacy communication.
• Coordinate follow-up appointments, conduct appointment reminders, referrals, and care coordination.
• Manage a cancellation list to ensure provider's schedules are full.
• Provide patient education and ensure timely communication regarding care plans.
• Accept incoming calls and respond to text messages from our main line.

Job description

Optima Medical is seeking a Behavioral Health Medical Assistant to support our telemedicine psychiatric providers. This remote role focuses on coordinating virtual visits, managing records, and delivering a smooth telehealth experience for patients.

The ideal candidate will have CMA/RMA certification, 1+ year in behavioral health or telemedicine, and proficiency with the eClinicalWorks EMR system. NV residency is required to align with our Nevada operations.