Remote Behavioral Health Intake & Engagement Specialist

MePA; Kentucky; Remote; USD 53,010,000 - 121,350,000; Full time

Job summary

CVS Health seeks a Behavioral Health Patient Engagement Specialist to coordinate patient intake, schedule appointments, verify eligibility, manage referrals, and connect patients with appropriate providers.

This remote role supports a national behavioral health practice with hours 8:00 AM–11:00 PM EST; candidates in Eastern or Mountain time zones are preferred; the position includes comprehensive benefits and bonus eligibility.

Qualifications

• 2+ years in healthcare coordination, access, intake, or related roles.
• Excellent verbal and written communication for patient interactions.
• Ability to manage multiple worklists and follow-up tasks independently.
• Experience with phone, email, chat channels.
• Detail-oriented with accurate outreach documentation.
• Comfort in a metrics-driven environment.
• Ability to work remotely with private workspace.
• Proficiency with Microsoft Office or similar tools.

Responsibilities

• Screen and assess individuals seeking services within timeframes.
• Outreach patients to support intake conversions and engagement.
• Communicate to schedule appointments and ensure pre-visit readiness.
• Assist with provider panel optimization and waitlist management.
• Support high‑risk lists and follow‑ups per guidance.
• Track outcomes using approved systems.
• Escalate concerns through proper channels.
• Collaborate with operations, providers, and leadership.

Skills

Healthcare coordination

Patient access

Communication skills

Remote work

Microsoft Office

Education

Associates degree, preferred

High School Diploma, GED or equivalent experience

Tools

Epic

CRM platforms

Patient scheduling systems

Five9

Outreach tracking tools

Job description

CVS Health seeks a Behavioral Health Patient Engagement Specialist to coordinate patient intake, schedule appointments, verify eligibility, manage referrals, and connect patients with appropriate providers.

This remote role supports a national behavioral health practice with hours 8:00 AM–11:00 PM EST; candidates in Eastern or Mountain time zones are preferred; the position includes comprehensive benefits and bonus eligibility.