Remote Banking Support Specialist

Dart Bank; Holt (MI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Benefits

Dental

Vision

401(K) Plan with Employer Matching

Employee Stock Ownership Plan (Profit

Sharing

Job summary

Dart Bank in Michigan is seeking a motivated Contact Center Specialist to support customers across phone, video, web chat, secure mail, and online banking. You will deliver prompt, professional service, build lasting relationships, and promote bank products and services.

Strong communication and a willingness to learn are essential. Ideal candidates have at least 1 year of banking experience and are comfortable navigating digital banking tools while maintaining compliance with applicable laws.

Qualifications

• Demonstrated experience providing professional and responsive customer service.
• Strong written and verbal communication skills.

Responsibilities

• Process transactions and assist customers via multiple digital channels.
• Resolve customer issues with knowledge of bank products and services.
• Meet monthly sales goals and identify cross-sell opportunities.

Skills

Customer service

Verbal communication

Active listening

Numerical ability

Tech adoption

Education

High School Diploma or equivalent

Job description

Dart Bank in Michigan is seeking a motivated Contact Center Specialist to support customers across phone, video, web chat, secure mail, and online banking. You will deliver prompt, professional service, build lasting relationships, and promote bank products and services.

Strong communication and a willingness to learn are essential. Ideal candidates have at least 1 year of banking experience and are comfortable navigating digital banking tools while maintaining compliance with applicable laws.