Remote Banking Customer Care Specialist

Olympia Federal Savings

United States

Remote

USD 29,000 - 40,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Life insurance

Job summary

Olympia Federal Savings is seeking a Customer Care Center Associate in a remote role for Washington residents. The position emphasizes delivering high-quality customer service, handling deposit accounts, and supporting digital banking issues with accuracy and professionalism.

The role requires strong communication, cash handling skills, and knowledge of banking regulations. Benefits include medical, dental, vision, life insurance, 401(k) with 5% match, and generous PTO, with full-time employment

Qualifications

Reside in Washington State.
High school diploma, GED, or equivalent skills.
Experience in the financial industry and/or teller experience preferred.
Prior customer service and cash handling experience.
Must be bondable.

Responsibilities

Serve as primary contact for potential, new, and existing customers. Provide account information and perform account transactions including opening accounts, transfers, withdrawals, and other deposit product servicing functions.
Assess needs and make recommendations for products and services based on findings.
Perform initial troubleshooting for Digital Banking and Bill Pay to provide timely resolutions.
Maintain awareness of security risks in customer identification and confidentiality.
Liaison between other departments and customers when necessary.