Remote Automotive Support Agent

Morley Companies, Inc.; Kentucky; Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Work from home

No weekends

Paid training

Equipment provided

Benefits available

Professional development opportunities

Job summary

Morley Companies, Inc. is seeking an entry-level Remote Automotive Customer Service Agent (Dealer Assistance). The role is full-time and remote for Ohio residents, with an starting pay of $13 per hour and comprehensive training provided.

No weekends and equipment are supplied to support a home-based work setup. You will assist automotive dealerships via phone and live chat, researching profile inquiries, tracking vehicle shipments and orders, and helping with warranties while escalating critical

Qualifications

• Must pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)

Responsibilities

• Provide excellent service via phone and live chat
• Use your computer skills to: Research requests related to profile assistance; Track vehicle shipments and vehicle orders; Assist with car warranties; Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills

Computer skills

Typing skills

Phone skills

Interpersonal skills

Attention to detail

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

Morley Companies, Inc. is seeking an entry-level Remote Automotive Customer Service Agent (Dealer Assistance). The role is full-time and remote for Ohio residents, with an starting pay of $13 per hour and comprehensive training provided.

No weekends and equipment are supplied to support a home-based work setup. You will assist automotive dealerships via phone and live chat, researching profile inquiries, tracking vehicle shipments and orders, and helping with warranties while escalating critical