Remote Auto Parts Sales Specialist

Turn5, Inc.; Las Vegas (NV); Híbrido; USD 52 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k)/Roth plans with company match

Remote work

Paid time off

Paid holidays

Parental leave

Travel assistance

Wellness services

Employee Discounts on brand sites

Vehicle mod program

Resumo da oferta

Turn5, Inc. is seeking a Sales Tech I to guide customers through automotive accessory purchases from a home-based setting. You will direct buyers to the best aftermarket parts and help create their dream build.

The role emphasizes strong sales ability, product knowledge, and the flexibility of remote work, with a compensation structure including hourly pay, weekend premiums, attendance bonuses, and a substantial sales-based bonus potential.

Qualificações

• Education: High school diploma or an equivalent combination of education and experience.
• Must have or have the ability to acquire automotive knowledge.
• Excellent sales ability and some product knowledge or ability to learn.
• Ability to maintain attendance as defined by company policy.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Word, Excel)
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 sales new hire training program.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
• Bi-lingual a plus

Responsabilidades

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
• Builds rapport with customers to foster repeat business up to and including service-related issues.
• Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
• Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals - performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
• Participates in special projects and performs other duties as assigned by management.

Conhecimentos

Sales skills

Customer communication

Organization

Attendance discipline

Professionalism

Bilingual a plus

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

PC & Internet basics

Descrição da oferta de emprego

Turn5, Inc. is seeking a Sales Tech I to guide customers through automotive accessory purchases from a home-based setting. You will direct buyers to the best aftermarket parts and help create their dream build.

The role emphasizes strong sales ability, product knowledge, and the flexibility of remote work, with a compensation structure including hourly pay, weekend premiums, attendance bonuses, and a substantial sales-based bonus potential.