Remote Attendee Experience Lead | 35%+ Travel

Bishop-McCann; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Bishop-McCann is seeking an Attendee Experience Manager (AEM) to support client programs through registration management, attendee data oversight, and event logistics. This remote role collaborates with Program Leads and internal teams to ensure accurate, efficient, and high-quality program execution.

The role requires proficiency in Cvent and other registration platforms, strong organizational skills, and travel readiness (35%+).

Qualifications

• Proficiency in Cvent, meeting apps, and other registration platforms.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet tight deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service mindset.
• Critical thinking, problem-solving, and adaptability.
• Willingness to travel a minimum of 35%.

Responsibilities

• Registration & Technology Management: Build and quality-check registration websites and mobile apps; Manage the full registration process for programs; Partner with Program Leads and clients to strategize registration setup and flow.
• Attendee Data Management: Act as the central point for attendee data including rooming lists, cancellations, travel manifests, and reporting; Maintain accurate and up-to-date records across systems.
• Customer Experience: Deliver high-level customer service to attendees throughout registration and onsite experience; Respond to attendee inquiries with professionalism and timeliness.
• Program Materials & Logistics: Produce and/or manage program materials (digital and print), including name badges, communications, surveys, and welcome items; Coordinate printing and shipping with Operations Support Team.
• Program Support: Support Program Leads with timelines, program resumes, expense reimbursements, and cost tracking/savings; Collaborate with internal teams including creative, travel, production, onsite support, and staffing.

Skills

Strong organizational skills

Attention to detail

Multi-priority management

Excellent written communication

Interpersonal communication

Customer service mindset

Critical thinking & problem-solving

Willingness to travel 35%

Tools

Cvent

Registration platforms

Advanced Excel

Job description

Bishop-McCann is seeking an Attendee Experience Manager (AEM) to support client programs through registration management, attendee data oversight, and event logistics. This remote role collaborates with Program Leads and internal teams to ensure accurate, efficient, and high-quality program execution.

The role requires proficiency in Cvent and other registration platforms, strong organizational skills, and travel readiness (35%+).