Remote Associate Director, Project Management - Patient Ops

Ladders; United States; Remote; USD 177,000 - 221,000; Full time

Benefits offered by this job

Competitive cash compensation and flex

Equity awards

Health, dental, vision insurance

Learning and development opportunities

Remote work flexibility

Job summary

Ladders is seeking an Associate Director for Project Management, Patient Support Program Operations. The role is remote and focused on launching and governing patient support programs with rigorous documentation, reporting, and vendor oversight.

You will partner with internal and external stakeholders to drive priorities, reduce execution risk, and ensure timely delivery of services that enable patient access. Strong PM and governance experience are essential.

Qualifications

• Bachelor's degree required.
• 8–11 years of patient services or hub operations experience.
• 3+ years of project management experience.
• Experience with cross-functional healthcare programs and documentation governance.
• Vendor relationship management experience.

Responsibilities

• Lead hub-related launches and operational improvements with accountability for outcomes.
• Set execution priorities and manage risks within scope and budgets.
• Own the lifecycle of program documentation and patient support materials.
• Establish documentation standards and ensure compliance with approved materials.
• Own reporting requirements and deliver actionable insights into patient access and service delivery.
• Lead internal governance forums to drive decisions and resolve barriers.
• Oversee vendor performance and ensure operational readiness for launches.

Skills

Project management

Vendor management

Governance

Cross-functional collaboration

Patient services knowledge

Education

Bachelor's degree

Job description

Ladders is seeking an Associate Director for Project Management, Patient Support Program Operations. The role is remote and focused on launching and governing patient support programs with rigorous documentation, reporting, and vendor oversight.

You will partner with internal and external stakeholders to drive priorities, reduce execution risk, and ensure timely delivery of services that enable patient access. Strong PM and governance experience are essential.