Remote Associate Director, Access & Reimbursement

Novartis; Erie (Erie County); On-site; USD 160,300 - 297,700; Full time

Job summary

Novartis Pharmaceuticals Corporation in the Pittsburgh, PA area seeks an Associate Director, Access & Reimbursement to drive patient access initiatives across Pittsburgh, Erie, and Youngstown. This field-based, remote role requires residing within the territory or within a 60-mile commute.

You will educate providers, collaborate with office staff and revenue cycle leaders, analyze reimbursement challenges, and develop plans of action to optimize access for Novartis medicines across payer

Qualifications

• Bachelor’s degree required; business and/or biological science education preferred; advanced degree preferred.
• 5+ years in pharma/biotech focused on patient services, market access, sales, and/or account management; at least 2 years in a patient services role for a specialty product.
• Experience with highly complex practices and/or health systems to establish access and acquisition pathways.
• Strategic account management experience with proactive access hurdle anticipation.
• Deep expertise in integrating manufacturer-sponsored patient support programs.
• Experience with specialty products via specialty pharmacy networks.
• Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
• Willingness to travel 60–80%; valid driver’s license.

Responsibilities

• Interact with large, complex accounts to support patient access, providing face-to-face (or virtual) education on programs to providers and staff, and assisting integration of products into office processes and workflows.
• Collaborate with key members of therapeutic area offices—including executives, providers, administrators, billing and coding staff, claims departments, and revenue cycle managers—to support patient access.
• Analyze problems and offer solutions related to patient reimbursement and third‑party payer issues at the provider level; support account reimbursement issues as needed.
• Support pull‑through of local coverage decisions, enabling meaningful patient access, and proactively communicate policy changes that may affect other departments.
• Maintain expertise in regional and local access terrain, anticipating changes in the healthcare landscape, and act as the reimbursement expert for aligned therapeutic area products.
• Interface with the Patient Support Center hub and Access & Reimbursement Managers on patient case management, including case tracking, issue resolution, reimbursement support, and office staff education.
• Collaborate with cross‑functional associates within Novartis Pharmaceuticals Corporation to share insights on customer needs and barriers related to access and reimbursement.
• Educate HCPs using approved materials on acquisition pathways for Novartis products, including buy‑and‑bill processes, workflows, facility pull‑through in complex accounts, and alternative channels such as white bagging, clear bagging, brown bagging, and alternate sites of care.

Skills

Travel readiness

Field-based collaboration

Reimbursement knowledge

Account management

Providers education

Education

Bachelor's Degree

Advanced degree preferred

Job description

Novartis Pharmaceuticals Corporation in the Pittsburgh, PA area seeks an Associate Director, Access & Reimbursement to drive patient access initiatives across Pittsburgh, Erie, and Youngstown. This field-based, remote role requires residing within the territory or within a 60-mile commute.

You will educate providers, collaborate with office staff and revenue cycle leaders, analyze reimbursement challenges, and develop plans of action to optimize access for Novartis medicines across payer