Remote ASE-Certified Warranty Technician

Aesop Auto LLC; Charlotte (NC); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Health insurance

Life insurance

Paid time off

Holiday pay

Health savings plans

Job summary

Aesop Auto Parts is seeking a Warranty Technician to support claims processing and troubleshooting for auto parts from remote locations. The role leverages ASE certification and hands-on drive-train experience to provide knowledgeable service.

Responsibilities include customer communication, collaboration with repair facilities, and administrative tasks to ensure compliant warranties. Bilingual (Spanish) is a plus, with standard hours Monday–Friday 8am–5pm.

Qualifications

• Strong written and verbal communication skills are required.
• Bilingual (Spanish) language ability preferred.
• ASE Certification required.
• Five years of automotive drive-train mechanic experience required.

Responsibilities

• Customer Service – Internal & External: Respond to customers’ concerns regarding defective parts and products by phone and email; keep customers updated on progress; communicate with repair facilities, vendors, and customers to process claims; develop relationships with vendors’ warranty teams.
• Technician: Assist facilities in diagnosing, repairing, or replacing drive train components using hands-on experience and ASE Certification.
• Administrative: Review warranty parts and supporting documentation; document findings; gather information for repairs; submit warranties; support the warranty team to initiate, process, and close claims; negotiate and pay warranty claims.
• Perform Other Duties as Assigned

Skills

Customer service

Written & verbal communication

Bilingual (Spanish)

Education

ASE Certification

Tools

All-data

Mitchel

Excel

Word

Outlook

Job description

Aesop Auto Parts is seeking a Warranty Technician to support claims processing and troubleshooting for auto parts from remote locations. The role leverages ASE certification and hands-on drive-train experience to provide knowledgeable service.

Responsibilities include customer communication, collaboration with repair facilities, and administrative tasks to ensure compliant warranties. Bilingual (Spanish) is a plus, with standard hours Monday–Friday 8am–5pm.