Remote Application Systems Analyst

BCA Financial Services, Inc.; Clayton (MO); Teletrabalho; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Fully Remote

Resumo da oferta

BCA Financial Services, Inc. is seeking a Remote Application Systems Analyst to provide technical support, resolve issues, and monitor data processing workflows.

The role emphasizes process improvement, data security, cross-functional collaboration, and onboarding new users. Remote work is fully supported with competitive benefits and company equipment.

Qualificações

• 3–5 years in application support, systems analysis, IT or related field.
• High school diploma or equivalent; technical education or certifications are a plus.
• Proficiency with Microsoft Office applications.
• Experience with the FACS platform, including Enable, Report Writer, Event Tactics, and Logic Blocks preferred.
• Knowledge of FDCPA, FCCPA/FCCCPA, and FCRA regulations is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.

Responsabilidades

• Provide technical support and resolve issues for internal users and clients.
• Manage user accounts, system access, and security permissions to protect data confidentiality and system integrity.
• Monitor, troubleshoot, and maintain business applications, interfaces, and data processing workflows.
• Analyze system performance and implement corrective solutions.
• Document business processes, technical procedures, system changes, and user instructions.
• Coordinate processing and delivery of client data files and system-generated deliverables.
• Collaborate with cross-functional teams to gather requirements and improve processes.
• Support the implementation, enhancement, and maintenance of business information systems.
• Identify opportunities for process improvement and boost efficiency.
• Monitor access points and report security risks or compliance concerns.
• Assist with client onboarding, training, and knowledge transfer.
• Maintain relationships with departments, clients, vendors, and partners while delivering service.
• Manage competing priorities and ensure on-time completion.
• Provide training and support to new team members.
• Perform other duties as assigned.

Conhecimentos

Analytical skills

Troubleshooting

Communication skills

Attention to detail

Prioritization

Independent and team collaboration

Customer service mindset

Formação académica

High school diploma or equivalent

Ferramentas

FACS platform (Enable, Report Writer, Event Tactics, Logic Blocks)

Microsoft Office

SQL basics

Descrição da oferta de emprego

Join BCA Financial Services' collaborative and innovative technology team dedicated to delivering secure, reliable, and efficient business solutions. We are seeking an experienced Remote Application Systems Analyst who enjoys solving complex problems, improving processes, and supporting critical business applications data processes, and technology infrastructure.

What We Offer:

• ~ Competitive starting salary
• ~ Fully Remote
• ~ Medical, dental, vision, GAP, and life insurance
• ~401(k) with company match
• ~ Paid time off and paid holidays
• ~ Company-provided equipment

What You'll Do:

• Provide technical support and resolve application, system, and communication issues for internal users and clients.
• Manage user accounts, system access, and security permissions to maintain data confidentiality and system integrity.
• Monitor, troubleshoot, and maintain business applications, interfaces, and data processing workflows.
• Analyze system performance, identify issues, and implement corrective solutions.
• Document business processes, technical procedures, system changes, and user instructions.
• Coordinate the timely processing and delivery of client data files and system-generated deliverables.
• Collaborate with cross-functional teams to gather requirements, improve processes, and support application development initiatives.
• Support the implementation, enhancement, and maintenance of business information systems.
• Identify opportunities for process improvement and recommend solutions that increase efficiency and effectiveness.
• Monitor system access points and report potential security risks or compliance concerns.
• Assist with client onboarding, user training, and knowledge transfer activities.
• Maintain strong relationships with internal departments, clients, vendors, and industry partners while delivering exceptional customer service.
• Manage competing priorities and ensure assignments are completed accurately and on schedule.
• Provide training and support to new team members as needed.
• Perform other duties as assigned.

Requirements

• ~3-5 years of experience preferred in application support, systems analysis, information technology, or a related field.
• ~ High school diploma or equivalent required; additional technical education or certifications are a plus.
• ~ Proficiency with Microsoft Office applications.
• ~ Experience with the FACS platform, including Enable, Report Writer, Event Tactics, and Logic Blocks preferred.
• ~ Working knowledge of application security principles and data protection best practices.
• ~ Relevant certifications such as CompTIA Security+, GIAC Security Essentials (GSEC), CEH, CISSP, or CISM are preferred.
• ~ Knowledge of FDCPA, FCCPA/FCCCPA, and FCRA regulations is preferred.
• ~ Strong analytical, troubleshooting, and problem-solving skills.
• ~ Excellent written and verbal communication skills.
• ~ Strong attention to detail and commitment to quality.
• ~ Ability to manage multiple priorities in a fast-paced environment.
• ~ Demonstrated customer-service mindset and ability to build productive working relationships.
• ~ Ability to work independently and collaboratively within a team environment.

Work-From-Home Requirements:

• Must reside in: AZ, FL, GA, MO, MS, NC, NE, OH, PA, SC, TN, TX, UT, or VA
• Quiet, private workspace
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
• Wi-Fi and hotspots are not supported
• Must meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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