Remote Analytical Support Specialist | SLA & Data Insights

TISTA Science and Technology Corporation; United States; Hybrid; USD 131,000 - 146,000; Full time

Benefits offered by this job

Healthcare benefits

Remote working options

Paid time off

401K match

Tuition reimbursement

Life Insurance

Disability (short/long-term)

Employee Assistance Program

Paid holidays

Job summary

TISTA Science and Technology Corporation is seeking an Analytical Support Specialist to join the Chief Management Office. You will support the Business Office-Account Management Section, focusing on G-Invoicing and iFAMS, while driving data-driven improvements across high-value FSC SLAs.

This role emphasizes independent analysis, reporting, and collaboration with project managers to optimize performance and invoicing against agreements, with comprehensive benefits and remote options available to

Qualifications

• Must have hands-on experience in managing SLAs & FAs.
• Experience with customer/account management.
• Ability to work independently and perform thorough SLA reviews.
• Proficient in collecting and analyzing data and presenting statistics.
• Experience using AI tools to improve agreements analysis.

Responsibilities

• Review and analyze mission-critical SLAs and FAs for OGA.
• Develop strategies to enhance business office functions using analytics.
• Analyze past iFAMS tickets to mitigate future issues.
• Design, evaluate, create and analyze numerous agreements annually.

Skills

Analytical thinking

Writing skills

Organization

Communication

Data analysis

Project coordination

Education

Bachelor’s Degree in Business Administration/English or related field

Tools

Momentum

Adobe

iFAMS

AI tools

ISO 9001 standards

Job description

TISTA Science and Technology Corporation is seeking an Analytical Support Specialist to join the Chief Management Office. You will support the Business Office-Account Management Section, focusing on G-Invoicing and iFAMS, while driving data-driven improvements across high-value FSC SLAs.

This role emphasizes independent analysis, reporting, and collaboration with project managers to optimize performance and invoicing against agreements, with comprehensive benefits and remote options available to