Service Level Agreement (SLA) Specialist (Fully Remote)

Peraton; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Peraton is seeking a seasoned SLA Manager to monitor and report SLA/SLO/KPI metrics to senior leadership. The role focuses on identifying root causes and recommending corrective actions for underperforming SLAs, leveraging Excel, data analysis, and performance dashboards.

Candidates should hold a Bachelor's degree with 8 years of experience or equivalent and be active in SECRET clearance. Proficiency in ITIL frameworks and data visualization tools is preferred.

Qualifications

• Bachelor's degree and 8 years of experience or equivalent; active SECRET clearance.
• Two years of SLA management, advanced Excel, and data analysis experience.

Responsibilities

• Monitor and report SLA, SLO, and KPI metrics to leadership.
• Identify root causes and recommend corrective actions for underperforming SLAs.

Skills

SLA management

Advanced Excel

Data analysis

Education

Bachelor's degree

Tools

Power BI

Tableau

Grafana

Job description

• Monitor and report SLA, SLO, and KPI metrics to leadership.
• Identify root causes and recommend corrective actions for underperforming SLAs.

Qualifications:

• Bachelor's degree and 8 years of experience or equivalent; active SECRET clearance.
• Two years of SLA management, advanced Excel, and data analysis experience.

Desired Skills:

• ITIL v4 certification, PMP, and ServiceNow experience.
• Experience with Power BI, Tableau, or Grafana.

Peraton

Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.