Remote AI UX Designer for Enterprise Platforms

Sedgwick; Nashville (TN); Remote; USD 120,000 - 170,000; Full time

Job summary

Sedgwick is seeking a senior UX Designer to shape AI-enabled experiences across enterprise platforms. You will lead design efforts for Generative AI, conversational interfaces, copilots, and workflow automation, translating complex AI capabilities into intuitive, trusted user experiences.

You will collaborate with AI architects, engineers, product owners, and business leaders to define user journeys, prototypes, and governance-ready UX patterns that scale across systems and processes.

Qualifications

• Bachelor’s degree in UX Design, Human-Computer Interaction, or related field.
• 7+ years of experience in user experience design, with at least 3 years supporting AI-enabled products and enterprise platforms.
• Experience designing for Generative AI, conversational interfaces, copilots, and automation tools.
• Strong collaboration across product, engineering, data, analytics, security, risk, compliance, and leadership.

Responsibilities

• Leads the UX strategy and design direction for AI-enabled products and platforms.
• Designs experiences for Generative AI, conversational AI, agentic AI, copilots, chat interfaces, and workflow automation.
• Translates AI capabilities into practical, user-centered designs to improve productivity and decision-making.
• Creates journeys, personas, service blueprints, wireframes, prototypes, and usability flows for AI-enabled solutions.
• Ensures UX is transparent, trustworthy, and easy to adopt with governance and explainability considerations.
• Conducts user research, usability testing, and journey mapping to identify needs and adoption barriers.
• Partners with data, analytics, engineering, and product to ground designs in real data and context.
• Supports adoption, training, and change management for AI-enabled transformations.

Skills

UX design

Generative AI

Conversational UI

Prototyping

Cross-functional collaboration

Education

Bachelor's degree in UX Design or related field

Tools

Figma

FigJam

Miro

Adobe Creative Suite

Job description

Sedgwick is seeking a senior UX Designer to shape AI-enabled experiences across enterprise platforms. You will lead design efforts for Generative AI, conversational interfaces, copilots, and workflow automation, translating complex AI capabilities into intuitive, trusted user experiences.

You will collaborate with AI architects, engineers, product owners, and business leaders to define user journeys, prototypes, and governance-ready UX patterns that scale across systems and processes.