Remote AI Support Specialist - Legal Tech

Syllo; Oregon; Híbrido; USD 55.000 - 62.000; Jornada completa

Descripción de la vacante

Syllo is seeking a remote-first Support Specialist to be the first point of contact for clients using our AI-powered legal tech. You will troubleshoot, build product knowledge, and contribute to helpful resources that enable legal teams to maximize the platform.

As part of a fast-moving team, you will conduct live client sessions, write guides, and collaborate with CS, product, and engineering to reduce repeat inquiries and scale the support function. This full-time role pays $40–$45 per hour.

Formación

• 1 to 3 years of experience in a legal environment in a support, operations, or client services role.
• Strong written and verbal communication to explain technical concepts clearly.
• Comfortable conducting live client-facing calls and troubleshooting sessions.
• Experience writing help content or customer-facing documentation is a plus.
• Familiarity with support or CRM tools is a plus.
• High aptitude for learning new software tools and enthusiasm for AI-powered products.

Responsabilidades

• Serve as the first point of contact for inbound client support requests across channels.
• Troubleshoot product questions and technical issues, escalate when needed.
• Develop deep platform knowledge and serve as a resource for clients and the CS team.
• Conduct live troubleshooting sessions and product walkthroughs with clients.
• Write and maintain help content including articles, guides and FAQs.
• Partner with CS teams to flag recurring issues and surface client feedback.
• Document solutions and contribute to the internal knowledge base.
• Participate in product testing and share results with engineering/product teams.

Conocimientos

Written communication

Verbal communication

Troubleshooting

Live client calls

Documentation writing

AI enthusiasm

Learning aptitude

Herramientas

CRM tools

Support software

Descripción del empleo

Syllo is seeking a remote-first Support Specialist to be the first point of contact for clients using our AI-powered legal tech. You will troubleshoot, build product knowledge, and contribute to helpful resources that enable legal teams to maximize the platform.

As part of a fast-moving team, you will conduct live client sessions, write guides, and collaborate with CS, product, and engineering to reduce repeat inquiries and scale the support function. This full-time role pays $40–$45 per hour.