Remote AI QA Reviewer — Passport Operations & Policy

AuraOne; United States; Remote; USD 117,000 - 145,000; Full time

Job summary

Qualifications

• Direct working experience in passport acceptance agent specialist operations on real teams.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.

Responsibilities

• Review AI outputs against current passport acceptance agent specialist operations workflows, playbooks, and firm policy for Passport Acceptance Agent assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Passport acceptance ops

Job description