Remote AI-Powered Customer Support Specialist

Vantaca + HOAi; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote flexible

Unlimited PTO

401K with Company Match

Medical, dental, and vision insurance

Job summary

Vantaca is seeking a Customer Support Specialist to deliver outstanding service to HOA customers, troubleshoot inquiries via phone, email, and Zendesk, and guide users through product features. The ideal candidate has a bachelor’s degree or equivalent experience, strong communication skills, problem solving, and a knack for working in a fast-paced environment.

This remote-friendly role offers unlimited PTO, 401(k) matching, health benefits from day one, and opportunities to grow with a

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong communication, problem solving and customer service skills.
• Ability to thrive in a fast-paced environment and manage multiple inquiries.

Responsibilities

• Handle incoming inquiries via phone, email, Zendesk, etc.
• Provide basic product information and assistance.
• Log interactions and resolutions, escalating complex issues when needed.
• Deliver excellent service by meeting response time expectations.
• Use CRM and support tools to understand client needs and perspectives.
• Collaborate with teammates and managers to find effective solutions.
• Identify trends in inquiries to inform product improvements.

Skills

Communication skills

Problem solving

Customer service

Fast-paced adaptability

Education

Bachelor’s degree or equivalent experience

HOA accounting knowledge

Tools

Zendesk

Job description

Vantaca is seeking a Customer Support Specialist to deliver outstanding service to HOA customers, troubleshoot inquiries via phone, email, and Zendesk, and guide users through product features. The ideal candidate has a bachelor’s degree or equivalent experience, strong communication skills, problem solving, and a knack for working in a fast-paced environment.

This remote-friendly role offers unlimited PTO, 401(k) matching, health benefits from day one, and opportunities to grow with a