Customer Service Representative Expert

OpenTrain AI, Inc.; United States; Remote; USD 63,000 - 89,000; Part time

Job summary

OpenTrain AI, Inc. is seeking a remote contractor to create authentic customer service scenarios and evaluate AI responses for accuracy and empathy.

The role requires writing questions, reviewing model answers, and providing detailed feedback to improve performance across omnichannel support in English. Candidates should commit to at least 20 hours per week, be fluent in English, and have a strong background in customer service principles and policy interpretation.

Qualifications

• Write questions and case studies on conflict resolution, troubleshooting, complaints, and empathy.
• Review AI responses for accuracy, tone, empathy, and policy adherence.
• Provide detailed written feedback to improve model responses.
• Calibrate question difficulty with customer service and technical experts.

Responsibilities

• Create customer service questions and case studies on conflict resolution, troubleshooting, complaints, communication, empathy, de-escalation, policy interpretation, and omnichannel support.
• Review AI responses for accuracy, practicality, tone, empathy, and adherence to customer service standards.
• Identify errors and provide detailed written feedback that helps improve model responses.
• Help calibrate question difficulty and educational value with customer service and technical experts.

Skills

Customer service

Empathy

Written communication

Policy interpretation

Multichannel support

Quality feedback

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

Create customer service scenarios and evaluate AI responses for accuracy, empathy, and policy alignment. This remote contractor role pays $55 per hour and requires at least 20 hours weekly.

Remote Hourly · $55/hr

$55/hr

Compensation

Contract, part-time

Engagement

Remote

Location

Posted

Open in 95 countries

• Albania
• Algeria
• Antigua and Barbuda
• Armenia
• Australia
• Austria
• Bahamas
• Bahrain
• Belgium
• Benin
• Bhutan
• Bosnia and Herzegovina
• Botswana
• Brunei
• Bulgaria
• Canada
• Costa Rica
• Côte d’Ivoire
• Croatia
• Cyprus
• Czechia
• Denmark
• Ecuador
• El Salvador
• Estonia
• Ethiopia
• Finland
• France
• Gambia
• Germany
• Greece
• Guatemala
• Guyana
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Jamaica
• Jordan
• Kenya
• Kuwait
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Madagascar
• Malaysia
• Malta
• Mauritius
• Mexico
• Moldova
• Mongolia
• Morocco
• Mozambique
• Namibia
• Netherlands
• New Zealand
• North Macedonia
• Norway
• Oman
• Pakistan
• Panama
• Peru
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• Rwanda
• Saint Lucia
• Senegal
• Serbia
• Singapore
• Slovakia
• Slovenia
• South Africa
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Taiwan
• Tanzania
• Thailand
• Trinidad and Tobago
• Tunisia
• Türkiye
• United Arab Emirates
• United Kingdom
• United States
• Uzbekistan
• Vietnam

The work

You will help train AI models by turning practical customer service knowledge into realistic questions, scenarios, and case studies. You will also review AI-generated answers and judge whether they handle customer concerns clearly, accurately, empathetically, and in line with service policies.

The work covers customer interactions, problem-solving, and service delivery across common support situations. You will use real-world judgment to improve the quality, difficulty, and learning value of these examples.

• Write customer service questions and case studies about conflict resolution, troubleshooting, complaints, communication, empathy, de-escalation, policy interpretation, and omnichannel support.
• Review AI responses for accuracy, practicality, tone, empathy, and adherence to customer service standards.
• Identify errors and provide detailed written feedback that helps improve model responses.
• Help calibrate question difficulty and educational value with customer service and technical experts.

What it pays and takes

This is a remote, flexible, asynchronous contractor role. The work is listed as part time and requires at least 20 hours each week.

• $55 per hour.
• At least 20 hours per week.
• Remote; open to candidates in the countries listed for this role.
• Professional fluency in English.
• High school diploma or equivalent required; an associate or bachelor's degree is preferred.
• Proven experience as a customer service representative and a strong understanding of customer support operations and best practices.
• Excellent analytical, written, and verbal communication skills.
• Careful attention to detail and the ability to assess AI responses against customer service policies and standards.
• Experience with phone, email, chat, social media, or in-person support is helpful.
• Background in customer service training, quality assurance, customer experience, CRM systems, escalation management, or customer retention is helpful.
• Familiarity with technology-driven customer service applications is helpful.

About AI training work

AI training is the human work behind modern AI systems. People create examples, review model answers, and give feedback so AI can respond more accurately and appropriately, with experienced contributors valued for their practical knowledge.