Remote Administrative Assistant - Customer Experience Pro

Joe Hurley; New York (NY); Remote; USD 24,796 - 34,440; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

401K

Paid Holidays

Paid Time Off

Paid Emergency Time Off

Job summary

A leading remote work organization is seeking an Entry Level Administrative Assistant to provide exceptional customer service remotely. This full-time position offers a competitive pay range of $18.00 to $25.00 per hour, with comprehensive benefits. Candidates should have strong communication skills, the ability to handle challenging calls, and a passion for helping others. This role is perfect for self-motivated individuals ready to thrive in a customer-focused environment.

Qualifications

• One year of Call Center, Sales, or leadership experience.
• Strong computer skills with dual monitor experience preferred.
• Ability to process high call volumes under pressure.

Responsibilities

• Receiving challenging calls transferred from Tier 1 agents.
• Assisting and troubleshooting customer concerns.
• Documenting customer concerns and solutions.
• Addressing customers questions while displaying exceptional customer service skills.
• Documenting both customer concerns and solutions.
• Meeting or exceeding all managed metrics.

Skills

Customer service skills

Problem-solving skills

Verbal communication

Written communication

Ability to handle stressful interactions

Computer skills

Job description

A leading remote work organization is seeking an Entry Level Administrative Assistant to provide exceptional customer service remotely. This full-time position offers a competitive pay range of $18.00 to $25.00 per hour, with comprehensive benefits. Candidates should have strong communication skills, the ability to handle challenging calls, and a passion for helping others. This role is perfect for self-motivated individuals ready to thrive in a customer-focused environment.