Remote Account Representative

BCA Financial Services, Inc.; Tallahassee (FL); Remote; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring for a full-time, work-from-home role focused on patient account resolution. You’ll discuss accounts, propose payment options, and document interactions across systems while maintaining a high standard of service.

The position follows a Monday–Friday schedule with a base pay of $17/hour plus monthly bonuses. Qualified candidates bring call center or similar experience, strong communication, problem-solving skills, and a basic understanding of medical

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Basic knowledge of medical terminology (preferred).

Responsibilities

• Talk with patients to understand accounts and find solutions.
• Offer payment options (full balance, plans, or financial assistance).
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems and meet performance goals.

Skills

Call center experience

Excellent communication

Problem solving

Medical terminology basics

Job description

Description$17/hour + Monthly Bonus | Full-Time | Monday–Friday

Make an impact—while working from home. Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.

What We Offer:

$17/hour + monthly bonus opportunitiesConsistent Monday–Friday scheduleMedical, dental, vision, GAP, and life insurance401(k) with company matchPaid time off and paid holidaysCompany-provided equipment

What You’ll Do:

Talk with patients to help them understand their accounts and find solutionsOffer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.Handle a high volume of inbound and outbound callsAccurately document interactions in our systemsMeet performance goals (with support and coaching along the way)

RequirementsQualifications:

1+ year of experience in a call center, customer service, billing, or collectionsStrong communication and problem-solving skillsAbility to build trust and work through sensitive conversationsBasic knowledge of medical terminology (preferred)A reliable, detail-oriented work style

Work-From-Home Requirements:

Must reside in: FL, GA, MO, NE, NC, SC, TN, or VAQuiet, private workspaceHigh-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computerWi-Fi and hotspots are not supportedMust meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.