Remote Account Director - Direct Marketing & Fundraising

Incendia Partners; Lexington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Incendia Partners is seeking an Account Director to join the client services team in a fully remote role with occasional travel to client sites or offices for required meetings.

You will drive strategic direction for nonprofit client accounts across direct response channels, managing budgets, forecasting revenue, and ensuring integration across campaigns while mentoring staff and pursuing new business opportunities.

Qualifications

• Bachelor’s degree and 12+ years of relevant marketing/communications experience.
• Solid knowledge of CRM, Digital, Data, and Direct Response Marketing.
• Strong written and verbal communication abilities.
• Advanced knowledge of MS Excel.
• Organized and detail oriented.
• Can shift gears and juggle multiple tasks effectively.
• Track record of excellent customer/client service.

Responsibilities

• Own and lead the overall strategic direction for client accounts across direct response channels.
• Serve as the senior point of contact for clients, building and maintaining strong relationships.
• Provide strategic oversight across all direct response channels ensuring integration and alignment.
• Develop and manage overall client budgets, including forecasting revenue, costs and cash flow across programs.
• Oversee execution of client programs, either directly or by guiding internal team members and vendor partners.
• Guide the development of program strategy, including segmentation, offers, testing and creative approach.
• Review and approve strategic briefs and creative assets to ensure alignment with campaign goals.
• Analyze campaign performance, connecting the outcomes to the overall program strategy and broader industry benchmarks.
• Identify opportunities for program growth and introduce innovative fundraising strategies.
• Represent client interests across internal teams and external vendor partners.
• Lead strategic client presentations and contribute to quarterly/annual business forecasting and reviews.
• Identify and pursue new business opportunities through proposals, presentations, and prospect meetings.
• Supervise and mentor account management staff; foster team collaboration and knowledge sharing.
• Resolve client issues efficiently and act as a key escalation point when challenges arise.
• Participate in industry events and conferences to represent the agency and stay informed on market trends.

Skills

CRM

Direct Response Marketing

Written Communication

Verbal Communication

Excel

Project Management

Client Service

Multitasking

Education

Bachelor’s degree in Marketing/Communications

Tools

MS Excel

Job description

Incendia Partners is seeking an Account Director to join the client services team in a fully remote role with occasional travel to client sites or offices for required meetings.

You will drive strategic direction for nonprofit client accounts across direct response channels, managing budgets, forecasting revenue, and ensuring integration across campaigns while mentoring staff and pursuing new business opportunities.