Remote Account Coordinator - Client Support & Operations

Openlane; Carmel (IN); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Paid time off

Job summary

Openlane in Carmel, IN, is seeking an Account Coordinator for our Contact Center. This fully remote role supports internal and external communications, handles high-volume inquiries, and helps Senior Account Managers resolve client issues with professionalism.

You bring at least 1 year of customer service, strong attention to detail, excellent Google Workspace skills, and the willingness to work overtime during peak periods.

Qualifications

• 1+ years of experience in a high-volume customer service role.
• High attention to detail and ability to document interactions clearly.
• Proficient use of Google Workspace and standard office tools.

Responsibilities

• Communicate internally on client requests and obtain necessary approvals.
• Assist Senior Account Managers in problem solving and follow-up.
• Provide conflict-resolution while maintaining a professional demeanor.

Skills

Customer service

Detail-oriented

Problem solving

Communication

Google Workspace

Time management

Phone etiquette

Tools

Google Workspace

Job description

Openlane in Carmel, IN, is seeking an Account Coordinator for our Contact Center. This fully remote role supports internal and external communications, handles high-volume inquiries, and helps Senior Account Managers resolve client issues with professionalism.

You bring at least 1 year of customer service, strong attention to detail, excellent Google Workspace skills, and the willingness to work overtime during peak periods.