Remittance Processing Specialist III - Retail - 3rd Shift

Deluxe Corporation; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

PTO & Holidays

401(k) Retirement Plan

Employee Stock Purchase Plan

disability insurance

Fertility Treatment, Adoption and Sur…

Tuition Reimbursement

Job summary

Deluxe Corporation, based in Chicago, seeks a Processing Specialist III to handle the most complex client processing with minimal supervision. The role emphasizes accurate day-to-day processing, deadlines management, and proactive communication across Operations.

The position requires a high school diploma and 1 year of document processing experience. The shift is 3rd, Sunday-Thursday, 10:00pm-6:30am, at 5450 North Cumberland Ave, Chicago IL 60656.

Qualifications

• High School Diploma or equivalent required.
• Detail-oriented with strong accuracy.
• Clear, direct communication skills and ability to work under deadlines.

Responsibilities

• Handle highly complex client processing with minimal supervision.
• Perform look ups and research on rejected payments and paperwork.
• Make higher-level decisions on transactions.
• Manage received dates and deadlines to meet client requirements.
• Communicate with Operations to ensure deadlines are met.
• Contact customers to resolve issues and process transactions.
• Process work accurately and maintain performance per standards.
• Demonstrate knowledge of client requirements.
• Assist with Training & Controls for Quality Assurance.

Skills

Hand-eye coordination

Detail oriented

Clear communication

Team player

Adapt to change

Education

High School Diploma or equivalent

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+, employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Shift: 3rd, Sunday - Thursday 10:00pm - 6:30am

Address: 5450 North Cumberland Avenue, Chicago IL 60656

The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.

• Handles highly complex customers with unique, specific and/or challenging processing requirements.
• Performs look ups and additional research on rejected payments and paperwork.
• Higher level decision making on transactions
• Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
• Communicate with all areas of Operations throughout the shift to assure deadlines are met.
• Customer Contact to resolve issues and processes
• Process work accurately and maintain performance output in accordance with department and client standards
• Demonstrates a high-level knowledge of specific client requirements
• Assist with Training & Controls for Quality Assurance

Basic Qualifications:

Education and Experience: High School Diploma or equivalent and 1 years experience in document processing.

• Good hand/eye coordination
• Demonstrated the capability to be extremely detail oriented and quality conscious
• Comfortable working with tight and floating deadlines
• Clear, direct communication skills
• Comfortable working in a fast-paced, deadline-oriented environment
• Flexible schedule, including weekends, holidays, overtime and/or off shifts
• Team player with good interpersonal skills
• Ability to work well independently and with others
• Ability to adapt to change and learn new processes as the business evolves
• Must meet the Deluxe established standard minimums for productivity and accuracy

Preferred Qualifications (PQs)

Education: High School Diploma or equivalent

Experience: 2 years of document processing

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $18.00 - $19.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].