Remittance Processing Specialist III - Retail - 3rd Shift

Deluxe; Chicago (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off and Holidays

Employer-M matched Retirement Plan

Employee Stock Purchase Plan

Job summary

Deluxe, based in Chicago, seeks a Processing Specialist III to manage highly complex client processing with minimal supervision. You will perform lookups and research on rejected payments and ensure deadlines are met through precise date management and cross-department communication.

Responsibilities include high-level decision making, issue resolution with clients and internal teams, and supporting training and quality assurance initiatives to maintain standards.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of document processing experience.
• Excellent attention to detail and accuracy.
• Strong communication and teamwork.

Responsibilities

• Handle highly complex client processing with limited supervision.
• Perform lookups and research on rejected payments and paperwork.
• Make higher-level decisions on transactions and deadlines.
• Coordinate with Operations to meet client deadlines.
• Resolve issues via customer contact and process documentation.
• Contribute to training and quality assurance programs.

Skills

Attention to detail

Document processing

Team player

Communication skills

Deadline driven

Flexibility

Education

High School Diploma or equivalent

Job description

Why Join UsBe part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.We offer competitive benefits starting on day one, designed to support your life both in and out of work.42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.Shift: 3rd, Sunday - Thursday 10:00pm - 6:30amAddress: 5450 North Cumberland Avenue, Chicago IL 60656The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.Handles highly complex customers with unique, specific and/or challenging processing requirements.Performs look ups and additional research on rejected payments and paperwork.Higher level decision making on transactionsManages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.Communicate with all areas of Operations throughout the shift to assure deadlines are met.Customer Contact to resolve issues and processesProcess work accurately and maintain performance output in accordance with department and client standardsDemonstrates a high-level knowledge of specific client requirementsAssist with Training & Controls for Quality AssuranceBasic Qualifications:Education and Experience: High School Diploma or equivalent and 1 years experience in document processing.Good hand/eye coordinationDemonstrated the capability to be extremely detail oriented and quality consciousComfortable working with tight and floating deadlinesClear, direct communication skillsComfortable working in a fast-paced, deadline-oriented environmentFlexible schedule, including weekends, holidays, overtime and/or off shiftsTeam player with good interpersonal skillsAbility to work well independently and with othersAbility to adapt to change and learn new processes as the business evolvesMust meet the Deluxe established standard minimums for productivity and accuracyPreferred Qualifications (PQs)Education: High School Diploma or equivalentExperience: 2 years of document processingAdditional Basic Qualifications:Must be 18 years of age or olderCompensationThe compensation range for this position is $18.00 - $19.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.BenefitsIn line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .