Remarketing Systems Business Analyst

Penske; Pennsylvania; On-site; USD 75,000 - 110,000; Full time

Job summary

Penske in Reading, PA seeks a Systems Business Analyst to manage enterprise systems including Salesforce.com and NICE InContact, with emphasis on configuration, testing, and reporting.

You will work with Vehicle Remarketing and IT teams to optimize systems, create dashboards in Qlik and Power BI, and coordinate with vendors for enhancements. Strong communication and problem solving are essential.

Qualifications

• 2–5 years of experience with Salesforce.com and other business systems (CRM, telephony, account management).
• Strong written and verbal communication and cross-functional collaboration.
• Proficient MS Office, especially Excel and Access; SQL knowledge a plus.
• Bachelor’s degree required.
• Project management experience or certifications preferred.
• Willingness to travel and undergo background checks.

Responsibilities

• Manage day-to-day activities, incidents, data accuracy, mapping, and data requests, system monitoring, troubleshooting and end-user support.
• Develop system strategies and implement enhancements with departments and third-party vendors.
• Create custom reports and dashboards using Qlik and Power BI.
• Assist with implementation, testing, and documentation of new processes and applications.
• Ensure proper planning, coordination, and implementation of new programs and enhancements.
• Develop custom reports and dashboards; analyze data for leadership presentations.
• Maintain knowledge of Salesforce.com, NICE InContact, and other system developments.
• Identify risks and opportunities for new functionality and integrations.
• Perform other projects as assigned by manager.

Skills

Interpersonal skills

Problem solving

Time management

Written and verbal communication

Cross-functional teamwork

Attention to detail

Education

Bachelor's degree

Tools

Salesforce.com

NICE InContact

Qlik

Power BI

Excel

MS Access

SQL

Job description

Description

Position Summary:

The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as well as organic web-based programs. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user support, integrations, user training, and outside-vendor set-up and training related to the systems.

This position is responsible for monitoring and maintaining daily operations and administration of systems and programs with an emphasis on Salesforce.com. This position works closely with the Vehicle Remarketing sales and leaderships teams as well as IT and outside vendors. Primary liaison between IT, vendor and other functional departments as it pertains to the systems interactions.

This position is located in our corporate Administration department, based in Reading, PA located just 10 minutes off of the Pennsylvania Turnpike – Morgantown exit.

Major Responsibilities:

• Manage day-to-day activities, incidents, data accuracy, mapping, and data requests, system monitoring, troubleshooting and provide end-user support activities to assist Vehicle Remarketing and other related functions.
• Develop system strategies and implement enhancements while working with departments and third party vendors to meet business needs.
• Develop custom reports and dashboards using data visualization tools such as Qlik and Power BI.
• Assists with the implementation, testing, and documentation of all newprocesses and applications. Support workflow configurations and enhancements to support process changes.
• Ensure the proper planning, coordination, and implementation of new programs and enhancements.
• Develop custom reports and dashboards. Analyze data and interpret results to be presented to leadership.
• Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
• Identify risks and opportunities for the implementation of any new functionality and integrations with other systems.
• Other projects and tasks as assigned by manager

Qualifications

Qualifications:

• 2 – 5 years of experience with Salesforce.com and other business systems such as CRM, telephony, account management
• Database management, including relational database and Excel proficiency highly preferred,
• Project Management Experience and/or certifications preferred
• Bachelor’s degree required
• Strong interpersonal skills and ability to work with cross-functional teams
• Strong problem solving skills including identification of root causes and plans for resolution.
• Strong time management, organizational and follow-up skills
• Strong written and oral communication skills, including the ability to present project information to customers and all levels of management
• Advanced level proficiency with MS Office, specifically including Access and Excel.
• Knowledge of queries (SQL a plus)
• Knowledge of programming languages a plus
• Experience in documenting business process. Developing process improvement initiatives
• Quality Experience Lean, Six Sigma, CAP
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

• -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions o