Remarketing Support Specialist

Socket.dev; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions is seeking a Remarketing Support Specialist to assist the sales team with administrative duties related to vehicle sales. You will coordinate transactions with customers and Penske field locations via phone and email and handle inbound inquiries to support customer service.

The role requires 2 years of admin and customer service experience, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• 2 years of administrative support and customer service experience required.
• Strong organizational and time management skills and ability to multitask.
• Proficiency in Microsoft programs and effective communication.
• Associates or Bachelors degree preferred.

Responsibilities

• Coordinate vehicle sale invoicing and paperwork, confirming pickup readiness with field locations.
• Collect payments and provide customer assistance.
• Obtain signed documents from customers.
• Enter sales information into Salesforce.com and Fleetnet.
• Answer customer and Penske associate calls and update spreadsheets.
• Support other projects and tasks as assigned by supervisor.

Skills

Administrative support

Customer service

Organizational skills

Time management

Multitasking

Communication skills

Teamwork

Attendance

Travel readiness

Education

High School Diploma or equivalent

Associates degree preferred

Bachelors degree preferred

Tools

Salesforce.com

Fleetnet

Microsoft Access

Excel

Microsoft Office

Job description

Position Summary: The Remarketing Support Specialist will assist the sales team with administrative duties relating primarily to the sale of vehicles. Support will be provided to coordinate the completion of vehicle purchase transactions with customers and Penske's field locations via phone & e-mail communication. This position also provides customer service assistance by handling various inquiries received from inbound phone calls and email correspondence.

Major Responsibilities

• Vehicle sale coordination to include: invoicing and paperwork completion, confirming with field locations that vehicles are ready for pickup, collecting payments and providing customer assistance
• Obtaining signed documents from customers
• Entering sales related information into SalesForce.com and Fleetnet systems
• Answering customer and Penske associate phone calls that come into the department
• Updating Microsoft Access and excel spreadsheets
• Other projects and tasks as assigned by supervisor

Qualifications

• 2 years of administrative support and customer service experience required
• Requires strong organizational and time management skills and the ability to multitask.
• Requires strong communication skills and able to work well with others
• High School Diploma or equivalent required
• Associates or Bachelors degree preferred
• Proficiency in the use of Microsoft programs required
• Able to work well with others
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
• The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.