Reltio MDM Support Engineer

Shrive Technologies LLC; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Shrive Technologies LLC seeks an experienced Reltio MDM Service Delivery Engineer to support and optimize our enterprise MDM platform. You will implement data workflows with Python and Airflow, write SQL queries, and integrate REST APIs with downstream systems, focusing on data quality and governance.

This remote role requires collaborating with data stewards, architects, and IT teams to ensure SLA compliance, automate operations, and document runbooks for reliable, scalable MDM services.

Qualifications

• 3-7+ years of experience in Master Data Management and data integration.
• Hands-on experience with Reltio MDM implementation, support, or administration.
• Strong Python development experience.
• Advanced knowledge of SQL and relational databases.
• Experience designing DAG-based workflows (Airflow or similar).
• Experience working with RESTful APIs, JSON, and system integrations.
• Knowledge of data quality, data governance, matching, survivorship, and data stewardship concepts.
• Experience in production support and service delivery operations.

Responsibilities

• Maintain and optimize the Reltio MDM platform and integrations.
• Design and optimize data processing workflows using Python and DAG-based orchestration tools (Airflow).
• Develop and maintain complex SQL queries, data validation logic, and reporting solutions.
• Build, enhance, and troubleshoot REST APIs and system integrations between MDM and downstream applications.
• Monitor production environments, investigate incidents, perform root cause analysis, and implement corrective actions.
• Collaborate with business stakeholders, data stewards, architects, and technical teams to support master data initiatives.
• Ensure data quality, governance, matching, survivorship, and hierarchy management processes are implemented effectively within Reltio.
• Manage application releases, deployments, and environment support activities.
• Participate in service delivery processes, including incident management, problem management, change management, and SLA adherence.
• Create and maintain technical documentation, support runbooks, and operational procedures.
• Identify opportunities for automation and continuous improvement within the MDM ecosystem.

Skills

Reltio MDM

Python

SQL

DAG / Workflow Orchestration (Airflow)

REST APIs

Service Delivery & Production Support

Data Quality & Data Governance

Incident & Problem Management

Integration & Data Pipelines

Root Cause Analysis

SLA / Availability

Tools

Apache Airflow

Job description

We are seeking a highly skilled Reltio MDM Service Delivery Engineer to support and enhance our Master Data Management (MDM) platform. The ideal candidate will have strong experience with Reltio MDM, Python development, SQL, workflow orchestration (DAGs), API integrations, and service delivery operations. This role will be responsible for maintaining, optimizing, and supporting enterprise master data processes while ensuring high-quality data integration and operational excellence.

Key Responsibilities:

• Support and maintain the Reltio Master Data Management (MDM) platform and associated integrations.
• Design, develop, and optimize data processing workflows using Python and DAG-based orchestration tools (e.g., Airflow).
• Develop and maintain complex SQL queries, data validation logic, and reporting solutions.
• Build, enhance, and troubleshoot REST APIs and system integrations between MDM and downstream applications.
• Monitor production environments, investigate incidents, perform root cause analysis, and implement corrective actions.
• Collaborate with business stakeholders, data stewards, architects, and technical teams to support master data initiatives.
• Ensure data quality, governance, matching, survivorship, and hierarchy management processes are implemented effectively within Reltio.
• Manage application releases, deployments, and environment support activities.
• Participate in service delivery processes, including incident management, problem management, change management, and SLA adherence.
• Create and maintain technical documentation, support runbooks, and operational procedures.
• Identify opportunities for automation and continuous improvement within the MDM ecosystem.

Required Qualifications:

• 3-7+ years of experience in Master Data Management and data integration projects.
• Hands‑on experience with Reltio MDM implementation, support, or administration.
• Strong programming experience in Python.
• Advanced knowledge of SQL and relational databases.
• Experience designing and supporting DAG‑based workflows (e.g., Apache Airflow or similar orchestration platforms).
• Experience working with RESTful APIs, JSON, and system integrations.
• Knowledge of data quality, data governance, matching, survivorship, and data stewardship concepts.
• Experience in production support and service delivery operations.

Preferred Qualifications:

• Experience integrating Reltio with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of ETL/ELT tools and data pipeline development.
• Understanding of MDM migration projects and data consolidation initiatives.
• Experience working in Agile/Scrum environments.

Relevant certifications in Reltio, cloud technologies, or data management are a plus.

Key Skills:

• Reltio MDM
• Python
• SQL
• DAG / Workflow Orchestration (Airflow Preferred)
• REST APIs
• Service Delivery & Production Support
• Data Quality & Data Governance
• Incident & Problem Management
• Integration & Data Pipelines
• Root Cause Analysis
• Success Measures

The successful candidate will:

• Maintain high platform availability and SLA compliance.
• Improve data quality and master data accuracy.
• Deliver reliable integrations and workflow automation.
• Reduce operational issues through proactive monitoring and continuous improvement.
• Partner effectively with business and technical teams to support enterprise data management objectives

This is a remote position.