Relocation Coordinator

Evergreen Real Estate Group; Glen Ellyn Countryside (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Evergreen Real Estate Group is seeking a Resident Relocation Coordinator to guide residents through relocation across multiple project sites. You will coordinate assessments, move logistics, counseling, and documentation while ensuring compliance with regulations.

You will partner with residents, property management teams, construction partners, and vendors to keep relocations on schedule, accurate, and resident-focused, often in a fast-paced, field-based environment.

Qualifications

• Bachelor’s degree preferred.
• Experience in relocation services, property management, social services, or related fields preferred.
• Experience working with diverse populations is highly desirable.

Responsibilities

• Conduct resident assessments and surveys to understand relocation needs and preferences.
• Coordinate relocation timelines and keep residents informed throughout the moving process.
• Schedule, coordinate, and supervise moving activities and related services.
• Inspect relocation units to ensure safety and habitability before occupancy.
• Maintain relocation files and prepare weekly/monthly reports for management.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Multitasking

Organization

Problem-solving

Conflict resolution

Attention to detail

Education

Bachelor's degree

Job description

Job SummaryThe Resident Relocation Coordinator is a key member of the relocation team responsible for managing and coordinating resident relocation activities across multiple project sites. This role works closely with residents, property management teams, construction partners, and third-party vendors to ensure smooth, compliant, and timely relocation processes.The coordinator provides direct assistance to residents throughout the relocation process, including assessments, move coordination, counseling, documentation, and follow-up support. The role requires strong organizational skills, excellent communication abilities, and the capacity to manage multiple relocation tasks simultaneously while maintaining compliance with federal, state, and local relocation regulations.Key ResponsibilitiesResident Relocation CoordinationConduct resident assessments and surveys to understand relocation needs and preferences.Take inventory of tenant belongings and furniture, including documenting large items, infestation issues, clutter, or hoarding concerns.Provide relocation counseling and assistance in accordance with applicable federal, state, and local regulations.Notify residents of relocation timelines and provide ongoing support throughout the moving process.Conduct follow-up check-ins with residents leading up to scheduled move dates.Site and Vendor CoordinationAssist with site setup activities and identify vendors including movers, cleaners, and pest control companies.Schedule, coordinate, and supervise moving activities and related services.Conduct pre-inspections of relocation units to ensure they meet safety and habitability standards before occupancy.Coordinate with construction teams, property management, development teams, and contractors to ensure relocation timelines are met.Resident CommunicationFacilitate resident and community meetings regarding relocation processes, rights, and benefits.Distribute relocation notices and maintain proof of resident receipt as required.Act as liaison between residents, property management, construction teams, and clients.Interface with residents’ families, social service providers, or other support resources when necessary.Documentation and ReportingMaintain accurate relocation files, documentation, and database records.Track relocation progress and maintain data reporting systems.Prepare weekly and monthly relocation reports for management and project stakeholders.Develop agendas and record minutes for relocation meetings and distribute within 48 hours.Move Logistics & SupportProvide packing materials, tips, demonstrations, and moving assistance to residents.Assist with utility disconnections, reconnections, and address changes when needed.Ensure residents vacate units per relocation schedules and that units are properly secured after move-out.Document and assist in resolving claims related to property damage or loss during relocation.Education & ExperienceBachelor’s degree preferred.Experience in relocation services, property management, social services, customer service, or a related field preferred.Experience working with diverse populations and community-based programs is highly desirable..Other RequirementsTravel to and from project sites is expected.Occasional airline travel may be required.Occasional weekend work may be required depending on project needs.Ability to work independently in a remote/field-based environment.Willingness to participate in community meetings and resident engagement activities.valid driver's licenseSkillsStrong interpersonal and customer service skills.Excellent written and verbal communication abilities.Ability to work with diverse populations and multiple stakeholder groups.Strong organizational and multitasking skills.Ability to prioritize responsibilities and work under tight deadlines.Problem-solving and conflict resolution skills.High attention to detail and documentation accuracy.Work Environment & Physical DemandsThe physical demands described here are representative of those required to successfully perform the essential functions of this role:Frequent walking across multiple properties and job sites.Ability to climb stairs and navigate residential buildings without elevators.Lifting and carrying boxes or supplies up to 50 pounds.Standing or walking for extended periods.Working outdoors and in varying weather conditions when visiting sites.