Relief Patient Support Worker

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 24,796 - 33,062; Part time

Job summary

Maniilaq Association provides patient support for individuals traveling from the Maniilaq Service Area to Anchorage for medical appointments or procedures. Services include translation, transportation, emotional support, and access to funds when appropriate; Inupiaq translation may be provided and travel to Kotzebue may be required to cover the patient advocacy office.

Hours are flexible, possibly evenings and weekends to meet client needs, with non-exempt status.

Qualifications

• High school diploma or equivalent or one year experience in health care setting.

Responsibilities

• Provides support for patients and families requiring services at ANMC and other providers in Anchorage.
• Provides transportation services to and from Anchorage International Airport and to housing and other providers and services in the Anchorage area.
• Provides Inupiaq translation services at ANMC.
• Assists families with coroner, mortuary and burial services, funeral home coordination, transportation of body etc.
• Works in coordination with patient experience department at ANMC, Maniilaq patient advocacy and case management departments.
• Demonstrates knowledge of and maintains skills necessary to provide care appropriate to the age of the patient being served.
• Participates in Continuous Process Improvement projects.
• Follows Maniilaq Travel Policy guidelines and distributes per-diem cards to patients and their escort.
• Provides support for ANMC patients and families with discharge needs including durable medical equipment.

Skills

Communication

Patient support

Driving

Education

High school diploma

Job description

Maniilaq Association isa P.L. 93-638 Native/Indian Preference/EEO Employer

Relief Patient Support Worker

Job Code:

2026:ANC-003

Location:

Anchorage, Alaska

Program:

Social/Patient Advocacy Services

FT/PT Status:

Relief

Job Responsibilities:

Maniilaq Association

9/2023

Title: Patient Support Worker Range: 11

Program: Social/Patient Advocacy Services Status: Non-Exempt

Housing Priority:

None

Covered:

Yes

Safety Sensitive: Yes Sensitive: No

POSITION SUMMARY

Provides assistance to patients from the Maniilaq Service Area traveling to Anchorage for medical appointments or procedures. Services provided include translating, transportation, emotional support and assistance accessing funds when appropriate, may assist with providing Inupiaq translation, discharge planning, long-term care placement, assisted home living placement. Hours required need to be flexible, and may include evenings and weekends in order to meet the needs of clients. Willing to travel to Kotzebue as needed to cover patient advocacy office as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Provides support for patients and families requiring services at ANMC and other providers in Anchorage.

Provides transportation services to and from Anchorage International Airport and to housing and other providers and services in the Anchorage area.

Provides Inupiaq translation services at ANMC.

Assists families with coroner, mortuary and burial services, funeral home coordination, transportation of body etc.

Works in coordination with patience experience department at ANMC, Maniilaq patient advocacy and case management departments.

Demonstrates knowledge of and maintains skills necessary to provide care appropriate to the age of the patient being served.

Participates in Continuous Process Improvement projects.

Follows the Maniilaq Travel Policy guidelines documents and distributes per-diem cards to patients and their escort.

Provides support for ANMC patients and families with discharge needs including durable medical equipment.

Job Qualifications:

MINIMUM REQUIREMENTS

High school diploma or equivalent or one-year experience in health care setting. Must have a valid driver’s license with a good enough driving history to be covered by Maniilaq Association insurance. Ability to communicate with patients, families, Medical Center staff and referral agencies (such as hospitals, nursing homes, pharmacies, mortuaries, etc.)

Other Job Information (if applicable):

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of people in this job.