Relief Operator

Mars, Incorporated and its Affiliates; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Mars University access

Company bonus scheme

Job summary

Mars, Incorporated and its Affiliates is seeking a Packaging Operator in Chattanooga, TN, to maintain line relief, ensure shift continuity, and lead the packaging area with practical technical support.

You will perform changeovers, oversee sanitation and CIL activities, and participate in production records and digital systems work. Expect collaboration with cross-functional teams to sustain high-speed production and quality.

Qualifications

• Technical background and machinery experience are required.
• High school diploma or equivalent education is required.
• Hands-on operational experience with high-speed manufacturing or packaging machinery.
• Good troubleshooting and root-cause analysis skills for faults and deviations.
• Ability to lead by example and adapt to dynamic floor conditions.
• Familiarity with GMP, OSHA standards, and SOPs.
• Functional literacy with production tracking tools and digital forms

Responsibilities

• Line relief and shift continuity to prevent bottlenecks and protect targets.
• Provide flexible coverage during planned downtime or staffing gaps.
• Lead packaging area operations and direct floor priorities to hit daily outputs.
• Diagnose minor stoppages and escalate issues as needed.
• Uphold SOPs, GMPs and workplace safety across packaging cells.
• Assist in changeovers and perform sanitation and lubrication tasks.
• Coordinate pre-planning with team leads for line shutdowns.
• Assist with batch records and yield reconciliation.
• Audit work orders and review run metrics in the Production Summary system.
• Provide secondary leadership coverage as needed.
• Serve as SME for equipment operation and process troubleshooting.
• Drive onboarding and signoffs via Nexus training modules.
• Own Autonomous Maintenance initiatives and defect handling.
• Support future pillar rollouts and continuous improvement

Skills

Machinery experience

Hands-on operator

Troubleshooting

Leadership

GMP/OSHA SOPs

Digital systems

Education

High school diploma

Job description

Job Description:

What Are We Looking For?

Minimum Qualifications:

• Technical Background & Machinery Experience required.
• High school diploma or equivalent education required.
• Demonstrated hands-on operational experience with high-speed manufacturing or packaging machinery.
• Diagnostic & Mechanical Aptitude: Strong troubleshooting and root-cause analysis skills to quickly identify mechanical faults, sensor errors, and process deviations.
• Operational Agility & Team Leadership: Proven ability to lead by example, prioritize under dynamic floor conditions, and seamlessly transition across diverse workstations.
• Compliance & Standards Foundation: Strong working knowledge and personal commitment to Good Manufacturing Practices (GMP), OSHA/workplace safety standards, and Standard Operating Procedures (SOPs).
• Digital & Systems Competency: Functional literacy with production tracking tools, digital verification platforms (e.g., Weever Forms), and learning management systems (e.g., Nexus).

Physical Requirements:

• Frequent lifting/carrying (10-50 lbs.) and frequent pushing/pulling (50-200 lbs.).
• Frequent handling/gripping/bending/stooping.
• Ability to work at elevated heights off a ladder or platform, climb stairs, leaning over equipment.
• Ability to stand and / or work on your feet for extended periods
• Ability to work a flexible schedule as needed to support production needs and to conduct multi-task work in a very fast-paced work environment.

What Will Be your key Responsibilities?

Line Relief & Shift Continuity

• Structured Operator Rotations: Step in seamlessly to cover scheduled break rotations across core stations to prevent bottlenecking and protect production targets.
• Outage & Absence Coverage: Provide flexible frontline support during planned downtime, peak relief windows, or unexpected staffing gaps to sustain continuous manufacturing flow.

Packaging Area Leadership & Technical Support

• Tactical Floor Leadership: Champion overall area performance by offering hands-on assistance and directing floor priorities to achieve daily output targets.
• First-Line Issue Escalation: Serve as the primary point of contact to rapidly diagnose and resolve minor equipment stoppages, system faults, or process deviations.
• Safety & Quality Standards: Uphold and reinforce standard operating procedures (SOPs), Good Manufacturing Practices (GMPs), and workplace safety across all assigned packaging cells.

Changeovers & Clean-Inspect-Lubricate (CIL)

• Pre-Planning & Alignment: Partner with Team Leads to stage materials, communicate schedules, and align the crew prior to line shutdowns.
• Hands-On Execution: Actively assist in mechanical changeover tasks and sanitization routines to minimize transition downtime between product runs.
• Compliance & Sign-Offs: Perform required post-task inspections and complete digital audit sign-offs via Weever Forms.

Production Records & Digital Systems

• Batch & Yield Reconciliation: Assist with tracking raw batch records and tallying completed finished goods against shift targets.
• Work Order Auditing: Pull Work Orders (WOs) and audit run metrics directly through the Production Summary system.

Subject Expertise & Team Capability

• Production Coordinator Back-Up: Provide secondary leadership coverage to support administrative and operational shift management when required.
• Subject Area Expert (SAE): Act as the technical SME for equipment operation, process optimization, and troubleshooting best practices.
• On-the-Job Trainer (OJT): Drive team competency by pulling onboarding and standard training modules from Nexus and managing trainee qualification signoffs.
• Autonomous Maintenance (AM): Drive ownership of Autonomous Maintenance initiatives, defect handling, and future pillar rollouts.

What can you expect from Mars?

• A Global Community: Work alongside over 130,000 like-minded and talented Associates, all guided by our core values, The Five Principles (Quality, Responsibility, Mutuality, Efficiency, and Freedom).
• Purpose-Driven Work: Join a company that is striving to build the world we want tomorrow, today.
• Continuous Learning: Best-in-class learning and development support from day one, including exclusive access to our in-house Mars University.
• Competitive Compensation: An industry-competitive salary and robust benefits package, including a company bonus scheme.