Relief Night Auditor

Comfort Inn Bozeman; Bozeman (MT); On-site; USD 30,000 - 33,000; Full time

Job summary

Comfort Inn Bozeman in Bozeman, MT offers a front desk agent role focused on delivering an exceptional guest experience. You will welcome guests, check them in/out, issue keys, and respond to inquiries to ensure a great stay.

The position requires strong communication, a flexible schedule, and a commitment to service, with Sunday and Monday nights 11 pm–7 am and Thu/Sat 3 pm–11 pm shifts. Hospitality experience is preferred.

Qualifications

• At least one year of hospitality front desk experience.
• Comfortable taking telephone calls and handling stressful situations.
• Proficient with MS Office and reservation systems.
• High school diploma or GED required.
• Strong customer service, interpersonal, organizational and time-management skills.

Responsibilities

• Manage room bookings in-person, online, and by phone and answer guest inquiries.
• Welcome, register, check-in and check-out guests and issue keys.
• Record credit card information and maintain accurate guest records.
• Perform regular bookkeeping duties to ensure current guest information.
• Handle customer complaints and coordinate with housekeeping to prepare rooms.

Skills

Customer service

Interpersonal skills

Communication

Time management

Organizational skills

Education

High school diploma or GED

Tools

MS Office

Reservation systems

Job description

About this position

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The right candidate will be available for Sunday and Monday shifts from 11 pm to 7 am, as well as 3 pm to 11 pm shifts on Thursday, Friday, and Saturday. You must have brilliant communication skills, a strong work ethic, a flexible schedule, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation

$22 - $24 hourly depending on experience

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Located near Montana State University, Comfort Inn Bozeman sits in the heart of Montana’s fourth-largest city. Whether you’re here for adventure or family-friendly fun, Bozeman offers a wide range of attractions and events to enjoy year-round.

As part of the Choice Hotels International family, our hotel is focused on delivering a great guest experience through clean, comfortable rooms and a strong reputation for service. We take pride in our connection to the local community and know that our success comes from the relationships we’ve built here.

Comfort Inn Bozeman is managed by a Utah-based hotel management company that puts people and culture first. Our team is driven by a shared commitment to hospitality and consistently delivering a positive experience for every guest.

Salary Information

$22 - $24Hourly Wage