Reliability Engineering Technician I - UG Specialist

IDEMIA Group; Northern (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

IDEMIA Group is seeking a Reliability Engineering Technician I - UG Specialist to provide hands-on technical support for manufacturing operations, coordinating with Engineering, Maintenance, IT, and Production to ensure reliable equipment, configurations, and testing. You will troubleshoot hardware/software issues, maintain image and job configurations, and contribute to process improvements.

The role emphasizes supporting customer onboarding tests, maintaining vision systems, and handling

Qualifications

• High school diploma or GED required.
• 0–2 years of relevant experience.
• Proficiency with Microsoft Excel, PowerPoint and Visio.
• Understanding of graphic image formats and editing tools such as Photoshop, Paint, Illustrator or GIMP.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provides technical support and troubleshoots production issues related to setups, images, software and hardware by working closely with Maintenance, IT and Production.
• Creates, manages and maintains machine job setups (MX, Xerox/Canon, C8000 and more to come).
• Loads, maintains and validates vision tables.
• Completes test requests for customer onboarding and internal/customer changes, including SIT, UAT and go live activities on all equipment.
• Creates or modifies graphic images as per customer request.
• Completes UG tickets within defined SLA.
• Supports engineering testing and process improvements.

Skills

Problem-solving

Communication

Multitasking

Teamwork

Independent work

Learning new technologies

Education

High school diploma or GED

Tools

Excel

PowerPoint

Visio

Photoshop

Paint

Illustrator

GIMP

Job description

Reliability Engineering Technician I - UG Specialist

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

The Reliability Engineering Technician provides hands-on technical support for manufacturing operations, helping ensure production equipment, systems, and job configurations operate reliably and efficiently. This role works closely with Engineering, Maintenance, IT, and Production to troubleshoot hardware, software, image, and machine setup issues; create and maintain equipment job configurations; and support testing activities associated with customer onboarding and production changes. The technician will also maintain and validate vision systems, support graphic image modifications, complete technical support requests within established service levels, and contribute to engineering testing and continuous process improvement initiatives.

Key Missions

• Provides technical support and Troubleshoots Production issues related to setups, images, software and hardware by working closely with Maintenance, IT and Production
• Creates, manages and maintains machine job setups (MX, Xerox/Canon, C8000 and more to come)
• Loads, maintains and validates vision tables
• Completes test requests for customer onboarding and internal/customer changes, including SIT, UAT and go live activities on all equipments
• Creates or modifies graphic images as per customer request
• Completes UG tickets within defined SLA
• Supports engineering testing and process improvements

Profile & Other Information

• High school diploma or GED required.
• Typically requires 0–2 years of relevant experience.
• Proficiency with Microsoft Excel, PowerPoint and Visio.
• Understanding of graphic image formats and editing tools such as Photoshop, Paint, Illustrator or GIMP.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to learn new technologies used in a Service Center.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies