Reliability Embeded Engineer - Indianapolis

E80 Group; Albany (GA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Innovative training programs

Collaborative team environment

Job summary

E80 Group is seeking a Resident Operational Engineer in Albany, GA, to ensure customer satisfaction by effectively managing daily operational activities at client sites. You will act as a key point of contact, handling service delivery, system performance, and coordination with technical teams.

The ideal candidate possesses a Bachelor's degree and at least 3 years of experience in the material handling or robotics industry. A strong technical background in automation systems and a commitment to customer service are essential. This role offers a competitive compensation package of $75K - $90K, along with opportunities for professional growth and development.

Qualifications

• 3+ years of experience in material handling or customer service in robotics.
• Strong understanding of E80 automation systems like PLC and LGV.
• Certified in CMRT preferred, with a passion for customer-centric service.

Responsibilities

• Manage customer interactions regarding system performance and service.
• Develop schedules for maintenance and coordinate resource allocation.
• Ensure compliance with regulatory standards during service activities.

Skills

Customer service skills

Technical troubleshooting

Project management

Collaboration abilities

Analytical skills

Education

Bachelor’s degree in engineering or related field

Experience in maintenance management

Tools

Salesforce

SAP ERP system

Microsoft Office 365

Power Platform

Job description

Resident Operational Engineer - Albany

Location: Albany, GA

Job Type: On Site

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser‑guided vehicles, robotic stretch wrappers and labelers, and automated high‑density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping. With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world – E80 Group CEO and Founder, Enrico Grassi.

Position Description

The Resident Operational Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross‑functional teams, client maintenance and operation teams. The role is 50% hands‑on the equipment/system and 50% supervising and coordinating with other E80 staff and customer. The Engineer will be assigned to a specific customer’s plant or a group of plants and the main goal is to deliver maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant.

Duties and Responsibilities

• Customer Interaction: Act as the first point of contact for customer service‑related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back‑office support to address client needs and concerns.
• Organize and manage periodic technological update sessions, informing and training customer personnel and managers about E80’s latest technologies, technical solutions and products.
• Participate in periodical operational and management meetings with customer staff.
• Prepare and share quotes for parts and interventions, and request customers to issue purchase orders to the E80 team to handle the requests properly.
• Resource Allocation: Allocate technical resources, verify equipment and tools when needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.
• Scheduling and Coordination: Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisors, resident engineers, spare parts team representatives, service coordinators, technical supervisors, technicians and other stakeholders to ensure smooth execution of services. Order spare parts when possible and follow up with the spare part representative on delivery and priorities. Enter and manage tickets in Salesforce. Manage and coordinate resource intervention onsite based on scheduled activities for either maintenance and tickets resolution for technical aspects.
• Performance Monitoring: Monitor and report on the performance of allocated resources, identifying issues or inefficiencies and implementing corrective actions as necessary.
• Process Improvement: Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity.
• Compliance: Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies. Observe customer behaviour and alternative service purchases to recommend areas for improvement in E80 organisations. Escalate any customer important aspects to the organization.
• Safety: Ensure all precautions are in place for the safe operation of E80 systems and raise concerns to stakeholders and management if discrepancies arise. Perform advanced electrical troubleshooting on every E80 machine, using all available diagnostic tools when required. Replace, program and configure E80 electromechanical components when required. Perform engineering and software maintenance tasks periodically when required (e.g., LGV calibration and navigation parameters).

Position Qualifications

• Preferred: Bachelor’s degree in engineering, operations management, or a related field. Equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries is also considered.
• 3+ years of experience in the material handling, packaging equipment, robotics, and palletising industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
• Strong technical background with understanding and/or hands‑on experience of all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT and other certifications highly preferred.
• Knowledge of SAP ERP system and Salesforce.
• Knowledge of Microsoft Office 365 and Power Platform.
• Strong analytical skills and attention to detail.
• Excellent organisational, communication and collaboration abilities; be a change agent.
• Passion for customer service and a customer‑centric mindset.

What's in It for You

Compensation: $75K - $90K (FLSA Exempt)

Location: Albany, GA

Not just a job, but career growth: Our steady year‑on‑year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.

E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting‑edge insights to help you refine your expertise and succeed in your role.

#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the BE80 Culture.

Qualified applicants will receive consideration.

E80 Group does not tolerate any kind of discrimination or offensive behaviour against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.