Resident Reliability Engineer - Marion

E80 Group S.p.a.; Marion (NC); On-site; USD 4,822,000 - 5,786,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Paid Time Off

401(k) match

Job summary

E80 Group in Marion, NC, seeks a Resident Reliability Engineer to ensure customer satisfaction by coordinating daily, weekly and monthly maintenance activities across dedicated plants. 80% hands-on work and 20% supervision, partnering with customer teams to deliver reliable operations and swift issue resolution.

The role emphasizes preventive maintenance, diagnostic skills, and strong collaboration with cross-functional teams.

Qualifications

• Bachelor's degree in engineering or related field preferred; equivalent maintenance management experience considered.
• 1+ years of proven experience in E80 with either field, project management or service executions as reliability engineer, site manager or engineer.
• Technical knowledge of E80 products, and in particular utilization of E80 GUI reports and system performance metrics.
• Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT, Certifications highly preferred.
• Knowledge of SAP ERP system, CRM (Salesforce).
• Knowledge of Microsoft Office 365 and power platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication and collaboration abilities. Be a change agent.
• Passion for customer service and a customer-centric mindset.

Responsibilities

• Ensure equipment reliability and uptime through scheduled inspections, preventive tasks, and condition-based maintenance.
• Diagnose faults and perform corrective maintenance and troubleshooting to quickly restore performance.
• Execute preventive maintenance per approved plans and document results.
• Report activities, findings, and system performance to both the Customer and E80.
• Build a strong Customer–E80 relationship based on trust and reliability.
• Coordinate problem solving, on-site/remote operations, spare-parts supply, and quotations with management.
• Participate in regular meetings with customer stakeholders.
• Escalate anomalies and propose corrective actions for improvements.
• Deliver on-the-job training to customer personnel and maintain training records.
• Identify and promote system modifications and extensions with Area Manager.
• Support on-site spare-parts inventory and reorder points.
• Organize and maintain safety/security documentation current.
• Organize and maintain the maintenance area, tools, and equipment.

Skills

Reliability engineering

Field service

Maintenance planning

SAP ERP

Salesforce CRM

Microsoft Office 365

Analytical skills

Communication

Education

Bachelor's degree in engineering or related field

Tools

SAP ERP

Salesforce CRM

Power Platform

Office 365

Job description

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Title: Resident Reliability Engineer - Marion, NC

Location: Chicago, IL, US

Job Type: On Site

Who We Are

E80 Groupis a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in thebeverage, food, tissue,and othersectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed bythe SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With15 branches worldwide, the Group believes in the core valuesEthics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who We Are Looking For

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you?Great! Here’s what E80 Group has to offer.

Position Description

The Resident Reliability Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 80% Hands on the equipment/system and 20% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants.
The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.

Duties and Responsibilities:

• Ensure equipment reliability and uptime through scheduled inspections, preventive tasks, and condition-based (on-failure) maintenance.
• Diagnose faults and perform corrective maintenance and troubleshooting to quickly restore performance.
• Execute preventive maintenance per approved plans and document results.
• Report activities, findings, and system performance to both the Customer and E80.
• Build a strong Customer–E80 relationship based on trust, daily commitment, technical results, and equipment reliability.
• Serve—together with the direct manager—as the interface across corporate teams to coordinate problem solving, on-site/remote operations, spare-parts supply, and quotations.
• Participate in regular meetings with customer stakeholders.
• Escalate and report anomalies to E80 and proactively propose solutions and corrective actions.
• Deliver on-the-job training to customer personnel and maintain training records.
• With the direct manager and Area Manager, identify and promote improvements, system modifications, and extensions.
• Support on-site spare-parts inventory, set reorder points, and request purchases as needed.
• In coordination with the direct manager, organize, manage, and keep any customer-required safety/security documentation current.
• Organize and maintain the maintenance area, tools, and equipment provided by E80 and/or the Customer.

Qualifications:

• A Bachelor's degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent maintenance management experience in the material handling and industrial machine design and manufacturing industries will also be considered.
• 1+ years of proven experience in E80 with either field, project management or service executions as either reliability engineer, site manager or engineer.
• Technical knowledge of E80 products, and in particular utilization of E80 GUI reports and system performance metrics.
• Strong technical background with understanding and/or hands‑on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT, Certifications highly preferred.
• Knowledge of SAP ERP system, CRM (Salesforce).
• Knowledge of Microsoft Office 365 and power platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication and collaboration abilities. Be a change agent.
• Passion for customer service and a customer‑centric mindset.

What's in It for You

• Compensation: $35/hour - $42/hour DOE (FLSA non-exempt)
• Working Hours: Availability to work a 2-2-3 Panama 12-hour shift schedule.
• Benefits: Health, Dental, and Vision Insurance; Life Insurance; Short-Term Disability (STD); Long-Term Disability (LTD); PTO; 401(k) match.

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.
E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.
#BE80:You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one’s personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.