Reliability Resident Automation Engineer - Cartersville

E80 Group; Illinois; On-site; USD 48,216 - 57,859; Full time

Benefits offered by this job

Competitive hourly compensation ($35-$42/hour)

Opportunities for career growth

Innovative training programs

Job summary

A leading automation solutions provider is seeking a Reliability Resident Automation Engineer in Illinois to enhance customer satisfaction by ensuring reliable operations of E80 systems at client plants. The role emphasizes both hands-on equipment management and close collaboration with various teams. Ideal candidates will possess a strong technical background, effective communication skills, and a commitment to customer service. The position offers competitive compensation and opportunities for personal growth, supported by dynamic training programs.

Qualifications

• 2+ years of experience in customer service or project management in related fields.
• Familiarity with industrial equipment manufacturing and maintenance processes.
• Understanding of PLC, PC, LGV, and EM technical aspects.

Responsibilities

• Manage daily activities to ensure customer satisfaction.
• Perform preventive maintenance and document results.
• Coordinate with cross-functional teams to solve problems.

Skills

Technical background in automation systems

Customer service skills

Analytical skills

Communication and collaboration

Education

Bachelor's degree in engineering or operations management

Equivalent maintenance management experience

Tools

SAP ERP

CRM (Salesforce)

Microsoft Office 365

Job description

Reliability Resident Automation Engineer - Cartersville

Apply to the Reliability Resident Automation Engineer role at E80 Group.

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser‑guided vehicles, robotic stretch wrappers and labelers, and automated high‑density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Position Description

The Reliability Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross‑functional teams, client maintenance and operation teams. This position will be 80% Hands on the equipment/system and 20% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants.

The main goal is to deliver maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant.

Duties and Responsibilities

• Ensure equipment reliability and uptime through scheduled inspections, preventive tasks, and condition‑based (on‑failure) maintenance.
• Diagnose faults and perform corrective maintenance and troubleshooting to quickly restore performance.
• Execute preventive maintenance per approved plans and document results.
• Report activities, findings, and system performance to both the Customer and E80.
• Build a strong Customer–E80 relationship based on trust, daily commitment, technical results, and equipment reliability.
• Serve—as the interface across corporate teams—to coordinate problem solving, on‑site/remote operations, spare‑parts supply, and quotations.
• Participate in regular meetings with customer stakeholders.
• Escalate and report anomalies to E80 and proactively propose solutions and corrective actions.
• Deliver on‑the‑job training to customer personnel and maintain training records.
• With the direct manager and Area Manager, identify and promote improvements, system modifications, and extensions.
• Support on‑site spare‑parts inventory, set reorder points, and request purchases as needed.
• In coordination with the direct manager, organize, manage, and keep any customer‑required safety/security documentation current.
• Organize and maintain the maintenance area, tools, and equipment provided by E80 and/or the Customer.

Qualifications

• A Bachelor's degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent maintenance management experience in the material handling and industrial machine design and manufacturing industries will also be considered.
• 2+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, and asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
• Strong technical background with understanding and/or hands‑on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT, Certifications highly preferred.
• Knowledge of SAP ERP system, CRM (Salesforce).
• Knowledge of Microsoft Office 365 and power platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication and collaboration abilities. Be a change agent.
• Passion for customer service and a customer‑centric mindset.

What's in It for You

Compensation: $35/hour - $42/hour DOE (FLSA non‑exempt)

Career growth: Our steady year‑on‑year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.

E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting‑edge insights to help you refine your expertise and succeed in your role.

#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.

E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

Seniority level

Entry level

Employment type

Full‑time

Job function

Appliances, Electrical, and Electronics Manufacturing and Warehousing and Storage