Release of Information Specialist

Tri County; Johnston (RI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403b plan / Pension with match

Vacation time

Sick leave

Holiday time

EAP services

Training opportunities

Loan repayment opportunities

Job summary

Tri-County Community Action Agency seeks a Release of Information Specialist to process medical records requests for multiple stakeholders from Johnston, RI. The role focuses on HIPAA compliance, accurate document handling, and maintaining patient confidentiality across electronic and paper records.

It supports quality improvement efforts and coordinated care. Ideal candidates hold an associate degree in health information management and preferably an RHIT credential, with experience in NextGen

Qualifications

• Associate Degree in Health Information Management or related field.
• RHIT credential preferred.
• Working knowledge of NextGen Products (PM, EHR, etc.) preferred.
• Minimum of 2 years’ experience with medical records procedures and/or electronic medical records.
• Knowledge of Release of Information processes.
• Knowledge of HIPAA privacy and security regulations, confidentiality, and related laws.
• Experience with Microsoft Office and medical terminology.

Responsibilities

• Receives requests through various forms and reviews legitimacy before release.
• Maintains knowledge of state statutes on authorization and related fees.
• Analyzes requests, abstracts pertinent portions, and safeguards patient confidentiality.
• Releases restricted information in compliance with policies and laws.
• Scans documents into patient records and manages records requests for future appointments.
• Handles subpoenas, court orders, and prepares copies for legal requests.
• Tracks the release of information through the full process and logs PHI access in NextGen.
• Processes invoices and payments for record requests.
• Provides timely follow-up to requestors and coordinates with staff as needed.
• Supports other staff and participates in quality improvement activities.

Skills

HIPAA compliance

Medical terminology

EMR systems

Customer service

Office software

Attention to detail

Communication

Education

Associate Degree in Health Information Management or related field

RHIT credential preferred

Tools

NextGen PM/EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Release of Information Specialist

Full-time | 40 Hours

Johnston, RI

GENERAL RESPONSIBILITY :

The Release of Information Specialists retrieves and processes all medical records request for Government Agencies, State Agencies, Insurance Companies, Court Order Subpoenas, Attorney, Providers, Disability Services, Workman’s Compensation, Social Security Administration, and other requestors and internal projects as needed ensuring accuracy while providing customers with the highest quality product and customer service. Disclose health information in compliance with Rhode Island Laws, Federal Public Health Laws and HIPAA Privacy Regulations. Assist Director of Health Information Management in the various duties associated with Health Information. Monitors and ensures compliance, privacy, and information management aligns with overall organizational goals.

REQUIRED QUALIFICATIONS :

• Associate Degree in Health Information Management or related field.
• RHIT credential preferred.
• Working knowledge of NextGen Products (PM, EHR, etc.) preferred
• Minimum of 2 years’ experience with medical records procedures and/or electronic medical records.
• Knowledge of Release of Information processes.
• Knowledge of HIPAA privacy and security regulations, confidentiality, associated federal and state laws, access, release of information practices, and record retention.
• Knowledge of computers and electronic medical records.
• Experience with Microsoft office products.
• Experience with medical terminology.

SIGNIFICANT JOB RESPONSIBILITIES :

• Receives requests through various forms, including but not limited to US mail, email, electronic request, or written requests brought in by the requestor, facsimile, other hospitals and healthcare facilities.
• Reviews the quality and legitimacy of each request and determines if information can be released.
• Maintains working knowledge of state statutes on authorization requirements and related fees for copies and/or viewing.
• Analyzes requests for medical information, abstracts pertinent portions of medical records, mail, e-faxing, send/or released in accordance with organizations policy and procedure to safeguard patient confidentiality.
• Releases behavioral health, drug/alcohol abuse and other restricted information in accordance with release of information policies, procedures, and state statutes.
• Responsible for scanning documents into appropriate patient medical records as well as requesting medical records for future patient appointments.
• Receive subpoenas and verify for validity. Responds to court orders as required by law to release sensitive or protected information. Prepare and certify copies of medical record for subpoenas, depositions, court orders and attorneys.
• Track and monitor the entire release of information process until the requested medical records are received including faxing of medical requests to providers, hospitals, and other health care facilities.
• Enters and logs all request into personal health information (PHI) log in NextGen to track access to and release of (PHI).
• Process invoices and payment for medical record requests for attorneys, insurance companies, patients, etc.
• Answer and handle all incoming phone call requests pertaining to release of information. Provide timely follow-up to requestors as needed.
• Responsible for handling all incoming mail/facsimiles requests and distributing mail to appropriate staff in a timely manner.
• Responsible for completing medical record audit requests from insurers.
• Provides coverage for other staff due to absences and/or scheduled breaks.
• Works closely with other Health Center staff to contact prospective patients for whom an outside record has been obtained but no appointment has been scheduled.
• Participates in quality improvement activities as requested.
• Shows commitment to professional growth through development of skills and knowledge.
• Maintains thorough knowledge related to applicable state statues, laws and regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of disclosure of PHI.
• Provides excellent internal and external customer service by being attentive, polite and respectful. Ensures understanding of the customer request and follows through as required.

Competitive Benefit Package: We offer an excellent, competitive salary and benefits package including Health, Dental, Vision, Life, and Disability insurance, as well as a 403b Savings Plan/Pension with an Agency match, Vacation, Sick, Holiday time and access to Agency-sponsored EAP services for employees and their families. Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning. Tri-County is a qualified entity for employees to access loan repayment opportunities.

Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.