Release of Information Specialist

UnityPoint Health; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Short and long-term disability

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Des Moines, IA is hiring a Release of Information Specialist. You will process requests for medical information, ensure HIPAA compliance, and collaborate with departments to resolve document and disclosure issues.

Hours are Monday–Friday 8am–4:30pm. This role requires attention to detail, strong customer service, and the ability to manage multiple requests with timely responses, while maintaining patient confidentiality and accurate invoicing.

Qualifications

• High school diploma required; associate degree in health science preferred.
• RHIT, RHIA, or CRIS certification preferred.
• Release of Information experience required.
• Experience in hospital/clinic or with electronic health records or related office/customer service experience.

Responsibilities

• Prepare medical information per facility policy and state/federal laws.
• Notify appropriate UnityPoint Health areas of any court order/subpoena.
• Log and fulfill requests or submit to approved ROI vendor for fulfillment.
• Complete invoice and follow up on payment when fulfilled by staff.
• Receive and validate HIPAA-compliant authorizations/requests.
• Collaborate with departments to resolve issues related to documents and disclosures.
• Prioritize and respond to ROI requests within required timeframes.
• Perform self-quality checks for completeness, confidentiality and invoicing.
• Maintain confidentiality of patient and facility information.

Skills

Customer service

Attention to detail

HIPAA compliance

Record retrieval

Education

High school diploma

Associate degree in Health Science preferred

RHIT/RHIA/CRIS certification preferred

Tools

EHR systems

ROI software

Job description

Overview

We are seeking a dedicated and detail-oriented Release of Information Specialist to join our team! In this role, you will be responsible for receiving, validating, documenting, and responding to requests for information contained in legal medical records. You will handle inquiries from healthcare organizations, attorneys, insurance companies, patients, and other interested third parties in a timely and efficient manner.

Location

Onsite - Des Moines, IA

Hours

Monday-Friday 8am-4:30pm

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Release of Information

• Prepare medical information in accordance with facility policy and procedures in addition to state and federal laws. These requests are from or for patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties.
• Responsible for notifying appropriate UnityPoint Health areas of any court order/subpoena related to the organization or its employees.
• Log and fulfill requests or submits request to approved release of information vendor for fulfillment.
• Completes invoice for appropriate requestors and follows up on requests for payment when fulfilled by the facility staff.
• Responsible for receipt and validation of a properly executed HIPAA compliant authorization and/or request.
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures.
• Prioritize and respond to release of information requests within required timeframes.
• Perform self-quality checks to assure record completeness, accuracy of the release, confidentiality and proper invoicing.
• Meets measures as determined and required for job productivity, quality and performance improvement.
• Maintains confidentiality of all patient and facility information processed.

Customer Service

• Promptly and courteously answers phone calls or assists with phone coverage for release requests and questions.
• Respond to and fulfill patient walk-in record requests.
• Access and retrieve and/or coordinate retrieval of patient information from various computer systems and media.

Qualifications

Education

• High school diploma required, Associates degree in Health Science preferred
• RHIT, RHIA, or CRIS certification preferred

Experience

• Must have Release of Information experience
• Previous experience in a hospital/clinic setting or experience with electronic health records or other related office experience or customer service experience.

Licenses/Certifications

• Valid driver's license