Release Customs Analyst - Laredo

Livingston International; Laredo, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Livingston International in the United States (San Antonio area) is seeking a detail-oriented Release Operations professional to coordinate timely processing, rating, and release of client shipments in a fast-paced, 24/7 environment, in line with Livingston’s procedures and service standards.

You will create customs entries, review documentation, ensure accurate duty values, and collaborate with internal teams to resolve issues and meet client expectations.

Qualifications

• Excellent oral and written communication and organizational skills.
• Client Service oriented with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Ability to make decisions and recommendations within authorized limitations.

Responsibilities

• Process shipments accurately and timely across modes.
• Create customs entries with proper client and HS code selection.
• Data entry for release (NSC), rating and billing; complete mandatory fields.
• Ensure correct value for duty and tariff treatment; select proper keywords/HS codes.
• Coordinate with Release Import Analyst for missing documents or instructions.
• Verify documentation for release conditions and compliance (e.g., free trade certificates).
• Adhere to LI,SOPs, ESPs and client instructions; suggest updates when needed.
• Identify ESPs and SOPs to improve efficiencies and client service.
• Respond to Call Center information requests professionally (phone or email).
• Prioritize work per client and customs requirements; escalate as needed.
• Update information for billing; assist in billing and ASR where required.
• Participate in day-to-day Release Operations with the team.
• Utilize system automation tools to support release processing.

Skills

Excellent communication

Client service orientation

Ability to handle large volumes

Attention to detail

Analytical skills

Decision making

Education

High School/GED or equivalent

Job description

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Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time

JOB SUMMARY

Reporting to the Manager, Service Delivery (Production Supervisor – in some US locations), this position is responsible for the timely processing, rating (some locations) and release of all client shipments (some 24/7 operations) in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction.

KEY DUTIES & RESPONSIBILITIES

• Ensure accurate and timely processing of shipments which could include all modes of transportation.
• Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments.
• Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate.
• Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code
• Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change.
• Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
• Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations.
• Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.
• Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution.
• Update, approve and release information for billing as required. (Canada only)
• When applicable, assist in billing and data entry (ASR – automated systems rating) where required.
• Participate fully with other team members in the day-to-day operation of Release Operations.
• Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Excellent oral and written communication and organizational skills
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers
• Ability to handle large volumes and meet tight deadlines
• Attention to detail; organization, completeness and accuracy
• Good analytical skills with problem-solving ability
• Ability to make decisions and recommendations within authorized limitations

EDUCATION

High School/GED or equivalent Required

COMPETENCIES

Accountability

Business Acumen and Straight Talk

Customer First Focus

Inclusion and Collaboration

Leading and Developing

Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.

Nearest Major Market: San Antonio

Nearest Secondary Market: San Antonio