Release Import Analyst

Livingston International; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Livingston International in Houston, TX, seeks a Release Pool Support role to assist RCA and IS teams. Ensure timely processing of entries and adherence to service standards to satisfy clients.

The position requires 3 years of related experience and a High School/GED or equivalent. Strong attention to detail, Excel proficiency, and ability to work in a fast-paced team environment are essential.

Qualifications

• 3 years of related experience.
• High School/GED or equivalent required.

Responsibilities

• Assist RCA's and IS's to process entries on time within service standards.
• Proactively verify documentation and accuracy on documents or parts database.
• May contact Client Import Analyst for missing docs/instructions.
• Provide technical expertise to team members.
• Assist team with on-the-job training.
• Check tariff and valuation accuracy with proper client/importer information.
• Conduct documented internal audits.
• Assist Manager in compiling reporting metrics for Client Service Team.
• Participate in day-to-day operations: set priorities, organize work, coordinate with others, problem-solve, and participate in meetings.
• Coordinate and implement electronic data relationships to improve processing efficiency.
• Keep up with new systems developments.
• Perform other duties as assigned by management.
• Adhere to policies and procedures.

Skills

Client service

Policies & procedures

Microsoft Office

Data entry

Analytical skills

Communication skills

Prioritization

Attention to detail

Team environment

Education

High School/GED or equivalent

Job description

Select how often (in days) to receive an alert:

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type:Full Time

Location: TX Houston - US029

JOB SUMMARY

This position acts as the primary support for the release pool to ensure quality and productivity standards are met. As a member of the release operations team, this position assists Release Classification Analysts (RCA) and Import Specialists (IS) in ensuring that all entries are processed on time and within LII service standards to ensure clients' complete satisfaction.

KEY DUTIES & RESPONSIBILITIES

• Assists RCA's and IS's to ensure all entries are processed on time and within LII service standards to ensure clients; complete satisfaction. Assists team members in managing their work load to meet commitments.
• Proactively verifies documentation and or accuracy of information on documents or parts database.
• May be required to contact the Client Import Analyst directly for missing documentation, information and/or instructions.
• Provide technical expertise to team members.
• Assists team members with on-the-job training.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Assists Manager in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
• Must keep abreast of new systems developments
• Perform other related duties as assigned by management
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Client Service Oriented – interpersonal skills with internal/external clients and coworkers
• Demonstrated knowledge of company policies and procedures
• Intermediate to Advanced Microsoft Office (word & excel) and data entry skills
• Good analytical skills with problem-solving ability
• Ability to make decisions and recommendations within authorized limitations
• Excellent communication skills (both verbal and written)
• Ability to prioritize and multitask
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced team environment while handling large volumes of work and meeting tight deadlines
  

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

COMPETENCIES

Business Acumen and Straight Talk

Leading and Developing

Customer First Focus

Accountability

Agility

Inclusion and Collaboration

Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.