Relationship Operations Specialist

Goal Solutions; Sioux Falls (SD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + bonus eligibility

401(k) with 4% company match

Medical, dental, vision, and HSA

14 paid holidays

Paid parental leave

Tuition reimbursement

Long-term incentives

Job summary

A financial services company in Sioux Falls is looking for an Operations Specialist to own and resolve operational issues, improve processes, and ensure accuracy in reconciliations. The ideal candidate should have 2-4 years of relevant experience, strong analytical skills, and attention to detail. This position includes competitive salary, 401(k) matching, medical benefits, and generous paid time off. Join our fast-paced environment to make impactful improvements.

Qualifications

• 2-4 years of experience in operations, reconciliations, or issue resolution.
• Strong analytical and problem-solving skills required.
• Ability to manage multiple priorities independently.
• High attention to detail and accuracy.

Responsibilities

• Own and resolve operational issues, escalations, and account discrepancies.
• Reconcile servicing transactions with a high degree of accuracy.
• Identify root causes and implement long-term fixes.
• Improve processes, documentation, and workflows to reduce errors.

Skills

Analytical skills

Problem-solving

Organizational skills

Attention to detail

Tools

CRM

SQL

Salesforce

Job description

At Goal Solutions, this role exists to fix what breaks, streamline what slows us down, and protect the client experience. You’ll own issues end-to-end, improve processes, and help operations scale effectively.

If you enjoy solving problems, working with data, and making systems better—you’ll thrive here.

What You’ll Do

• Own and resolve operational issues, escalations, and account discrepancies
• Reconcile servicing transactions with a high degree of accuracy
• Identify root causes and implement long-term fixes
• Improve processes, documentation, and workflows to reduce errors
• Partner across Operations, IT, and Client teams to execute improvements

What To Expect In This Role

• Fast-paced environment with shifting priorities and time-sensitive work
• High attention to detail required across multiple systems and processes
• Frequent problem-solving and issue resolutionOngoing collaboration across teams and stakeholders

You’ll Be a Great Fit If You

• Stay organized and accurate while managing multiple priorities
• Can shift quickly and stay calm under pressure
• Take ownership of problems and follow them through to resolution
• Enjoy improving processes—not just maintaining them
• Bring urgency, accountability, and attention to detail to your work

What You Bring – Required

• 2–4 years of experience in operations, reconciliations, or issue resolution
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities independently
• High attention to detail and accuracy

What You Bring – Nice To Have

• Experience in financial services, fintech, or loan servicing
• Experience with payment processing, reconciliations, or account-level research
• Familiarity with CRM, SQL or workflow tools (Salesforce a plus)

Success Looks Like (6–12 Months)

• Escalations are resolved end-to-end with minimal handoffs
• Errors decrease due to root-cause improvements you implement
• Processes are more efficient, documented, and scalable
• You’re a trusted go-to resource for solving operational challenges

Why Goal Solutions

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long-term incentives

Apply

Apply if you enjoy solving problems end-to-end and leaving processes better than you found them.