Relationship Officer, Commercial Bank

KeyBank; Fairbanks (AK); Remote; USD 68,000 - 85,000; Full time

Job summary

An established industry player is seeking a Relationship Officer for its Commercial Banking team. This role involves supporting clients with deposit and loan compliance, managing accounts, and resolving client issues. With a focus on excellence and risk mitigation, you will work closely with various stakeholders to ensure seamless service delivery. Ideal candidates will have a strong understanding of commercial lending and compliance regulations, along with a passion for client service. Join a forward-thinking organization that values flexibility and offers competitive compensation and benefits.

Qualifications

• 1-3 years experience in commercial banking with strong lending knowledge.
• Expertise in servicing clients and resolving banking issues.

Responsibilities

• Support compliance culture and manage deposit and loan accounts.
• Coordinate account setups and resolve payment delinquencies.

Skills

Commercial Lending Concepts

Client Issue Resolution

BSA/AML Compliance

Deposit Account Management

Cross-Sell Opportunities

Education

1-3 years of experience in commercial banking

Understanding of compliance regulations

Job description

Location:

101 West Benson Boulevard - Anchorage, Alaska 99503

Location: Opportunity to work remotely covering Alaska Clients, required to work Alaska hours. Preference for candidates in Alaska Market, Anchorage, Fairbanks, Saldana.

About the Job

Relationship Officer, Commercial Banking, is the Line of Business (LOB) professional dedicated to supporting the Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. They work within an aligned Services Team committed to excellence in servicing and risk mitigation across all aspects of client relationships, including loan and deposit accounts.

Essential Job Functions

1. Support Key's compliance culture and act as a resource for deposit and loan compliance matters, knowledgeable about federal, state, and compliance regulations including BSA/AML, USA Patriot Act, OFAC, and related due diligence.
2. Coordinate the setup of new and maintenance or closing of existing deposit accounts, working with Relationship Managers and Credit partners to resolve overdrafts and insufficient funds promptly.
3. Review documentation to ensure accurate representation of business terms and conformity to credit approval and policies, ensuring accuracy in deposit account management.
4. Partner with various stakeholders across the organization, including relationship teams, operations, and clients.
5. Work to resolve loan and fee payment delinquencies, determining appropriate actions and directing resources for collection or resolution.
6. Possess general product knowledge and identify referral opportunities for partner products and services.
7. Respond to routine and complex client inquiries, resolve or refer issues to support partners, and coordinate follow-up to ensure timely resolution of service requests.
8. Provide requested information for GRC testing and internal/external audits promptly.

Required Qualifications

• 1-3 years of experience with a strong understanding of commercial lending concepts or equivalent experience.
• 1-3 years of previous experience supporting commercial banking functions.
• Expertise in servicing commercial banking clients, resolving client issues, and identifying cross-sell opportunities.
• Excellent knowledge of commercial loan and deposit documentation.
• Understanding and adherence to the bank's BSA/AML program and compliance regulations.

Preferred Qualifications

• Treasury management experience.
• Knowledge of continuous improvement concepts.

Key has adopted a Mobile by Design approach, allowing role-based flexibility for remote or home-based work, depending on the role requirements.

Compensation and Benefits

The position offers a base salary ranging from $68,000 to $85,000 annually, depending on location and experience. Compensation also includes eligibility for short-term and deferred incentive bonuses based on performance.

For a list of benefits, please click here.

Job posting expires on 06/17/2025.

KeyCorp is an Equal Opportunity Employer committed to diversity and inclusion. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Individuals with disabilities or disabled veterans needing accommodations can email [e-mail].