Partner Implementation Engineer

Phx Fwd

Georgetown (TX)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

401k

Health insurance

Vision and Dental insurance

Unlimited Paid Time Off

Mental Health Apps

One Medical Membership

Therapy sessions

Upskill via Global Programs

Birthing and bonding leave

Job summary

Podium Education is seeking a Partner Implementation Engineer to work with higher education institutions during implementation and after launch. You will translate institutional requirements into scalable solutions, coordinating with university IT teams, Marketing, and Engineering to ensure successful launches across communications, authentication, integrations, websites, and data exchange.

You will lead technical conversations with both technical and non-technical stakeholders, investigate

Qualifications

Experience in technical implementation with higher education or enterprise partners.
Knowledge of DNS, SPF, DKIM, DMARC, and email security workflows.
Ability to translate technical needs to non-technical stakeholders.
Experience with email/SMS deliverability and authentication.
Strong documentation and project management skills.
Familiarity with API documentation and cron or scripting for automation.

Responsibilities

Lead technical discovery and act as the primary advisor from implementation through post-launch support.
Assess institutional environments and configure DNS, SPF, DKIM, DMARC, and domain verification.
Validate implementations, identify blockers, and ensure launch readiness.
Test communications, integrations, and workflows; troubleshoot deliverability and security concerns.
Collaborate with Engineering and Partner Operations to resolve complex IT issues.

Skills

DNS

Email authentication

APIs & integrations

Troubleshooting

Customer-facing support

Scripting (cron, JavaScript)

Tools

Twilio

Mailgun

Google Postmaster Tools

SFTP

Front

Iterable

Duda

Aircall

Job description

Who we are

At Podium Education, we believe that a college degree should be a springboard to achieving the American Dream. Yet, American Higher Education is at a crossroads: half of college graduates end up underemployed, and unemployment rates for new college grads are the highest in generations. As a result, confidence in the investment in a college education has hit an all-time low.

Our mission is to help solve this problem and change the lives of millions of students.

We do this by partnering with colleges and companies to supercharge the undergraduate degree by providing students with the experience, career exposure, and skills to launch a great career. Podium serves a population of over 2,000,000 students across 100 of the largest and most well-known universities in the country, including Georgetown, UNC, Harvard, ASU, and Texas A&M.

Everything we do and how we measure our success is about impacting students' lives:

Student Experience - Customer NPS is better than Netflix, Apple, and Amazon.
Student Access - Programs are for credit, count towards graduation, and are financial aid eligible. One-third of our students are first-generation to attend college.
Student Outcomes - Two-thirds of students say Podium helped them achieve tangible career outcomes within six months (eg, "I got my first internship"). Over 90% report feeling more confidence and clarity in their career journey.

About the Role

The Partner Implementation Engineer is the primary technical partner for higher education institutions during implementation and after launch. Working with university IT teams, Marketing, Partner Operations, Engineering, and internal Technology teams, this role translates institutional requirements into scalable solutions and ensures successful launches across communications, authentication, integrations, websites, and data exchange.

This is a customer-facing role for a curious, practical problem solver who can lead technical conversations, investigate complex issues, and build trusted relationships with both technical and non-technical stakeholders.

Core Responsibilities

Partner Consulting & Solution Design

Lead technical discovery and serve as the partner’s primary technical advisor from implementation through post-launch support.
Assess institutional environments and guide DNS configuration; SPF, DKIM, and DMARC email authentication; allowlisting, filtering, and email security configuration; SSO; domain verification; security reviews; data exchange requirements; and partner network testing.
Translate technical requirements and risks into clear recommendations for university IT teams and internal business stakeholders.

Implementation, Validation & Troubleshooting

Validate automated and internally completed implementations, identify dependencies or launch blockers, and confirm technical readiness before launch.
Test communications, registration, integrations, and partner workflows; troubleshoot domain and network issues, email deliverability, sender reputation, SMS messaging, messaging workflows, and other technical onboarding concerns.
Investigate complex school IT issues—including email security systems such as Proofpoint—and coordinate resolution with Engineering or specialized internal resources when needed.

Platform & Integration Expertise

Develop strong working knowledge of Twilio, Mailgun, Google Postmaster Tools, SFTP, APIs, and the broader communications and partner integration ecosystem.
Read and interpret API documentation and support automation using cron jobs, SFTP, JavaScript, or other scripting approaches.
Build familiarity with Front, Iterable, Duda, and Aircall to support connected partner and communication workflows.

Qualifications

3-6 years of experience in a customer-facing technical support, solutions engineering, or implementation role, including direct work with customer or partner IT teams.
Working knowledge of DNS, SPF, DKIM, DMARC, email authentication, APIs, integrations, debugging, and technical troubleshooting.
Experience supporting email and SMS systems, including deliverability, sender reputation, authentication, and messaging workflows.
Strong communication, emotional intelligence, documentation, organization, and the ability to bridge technical and non-technical discussions.
A systematic, proactive approach to risk identification and problem-solving in a collaborative startup environment.
Preferred experience in higher education and experience using AI tools to improve technical troubleshooting, documentation, automation, and implementation efficiency.

Growth Opportunities

As our partnerships and platform evolve, this role can grow into Student Information System (SIS) integrations, higher education integration platforms, advanced Product and Engineering partnerships, and ownership of a broader partner integration strategy.

Benefits